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Contribute Feedback What Justin Tanner likes about Cook Out:
I had a complex order, and Diamond was incredibly friendly. She ensured that everything was correct, right down to the extra mayo packets. Her kindness and patience exemplified great customer service. On top of that, our food arrived very quickly! Thank you, Diamond, and the rest of the staff working that night (July 14, 2022, around 10 PM)! View all feedback.
What Filipina Van Life doesn't like about Cook Out:
The dining area was closed when we visited. We ordered the combo meal, which is a great value at $5.99. However, the burger had a very small portion of meat. The shake was enjoyable for an extra $1. Overall, it was a decent experience—not amazing—but the drive-thru staff were friendly. View all feedback.
Manager is very rude and unprofessional, coming from another local Athens GM; whichever one looks like she just got bit by a dog is terrible! I was charged for an upsize drink when I asked for a large, then was refused a large cup at the window and told ?I really just want you out of my drive through maam?. I have never had any issues with the young ladies I normally see at the drive through, but this manager is ridiculous and does not need a title or job in the food industry for that matter! Food was also cold and incorrect (we tried to eat at tables outside, so no excuse for cold food). I would really rate 0 stars if I could!
By far one of my top 5 places to eat and never unsatisfied in any way!!! Doesn't matter where I am I've ALWAYS had nothing but great experiences when eating at cookout!!!! And their milkshakes are absolutely the best over anybody else except the ones we make at home!!! I'm addicted to the banana fudge shake and the chocolate cherry shake. Two of my kid's faves are peach cobbler and banana pudding shakes!!! They are amazing every single time that we go!!! Keep the great work!!! The staff is also ALWAYS friendly, helpful, and smiling!!! ALWAYS!!!!
Went through the drive through and the girl was really nice. Phenomenal actually. Unfortunately, my whole order was wrong. Didn?t realize until I got home and noticed. Sweet tea was delicious. Just wish mine and my husband food was right.
Absolutely pitiful. I hate to leave a negative review but I feel like it's finally necessary after so many bad experiences here. Not only did we sit in the drive through line for nearly 20 minutes with only one car in front of us, but when we finally get home to eat, our hamburgers are completely wrong from what we ordered and the beef was maybe an inch wide. Well over 2/3 of the bun was completely empty. If prices are going to continue to rise then you expect much better service to follow. I would leave -3 stars if I could.
The worst cookout I've ever been to. The order taker in the drive thru was ear piercingly loud and incredibly rude. Yelling at us and mumbling unintelligibly made for a painful experience. I don't know if I'll ever go back.
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