Papa John's - Ashford

My family has been regular customers at Papa J's in Ashford since it first opened. We have always appreciated the fast and reliable delivery, as well as the great online deals and variety of veggie, vegan, and base options. We have found Papa J's to be more to our liking than other national pizza chains. However, in recent weeks, we have noticed a decline in the quality of the pizza. Our last two orders were disappointing - soggy, greasy, and unappetising. The pizza boxes were so greasy that we couldn't even recycle them, and the cheese and toppings kept sliding off. The thin crust was particularly unpleasant, and even after days in the fridge, we couldn't bring ourselves to finish the leftovers because they just weren't very good. The only saving grace was the garlic butter dip. It is with regret that I write this review, but after these experiences, we have decided to explore other options in the takeaway market. We tried a local independent pizzeria and were much more satisfied. Unfortunately, we will not be returning to Papa J's.

Ordered food at 8pm at 9.20pm tried to call as tracker was saying pizza had been in the oven for half an hour, kept trying to call but no one answered, at 10.10pm gave up and had a sandwich then at 10.30 food turned up. Told them to take back and cancel order. Driver said they had been busy which is fair enough but couldn’t they text or ring to let you decide if you want to wait for 2.5 hours.

I waited for over 2 hours for just two pizzas to be delivered. Despite the long wait, the pizzas tasted as delicious and satisfying as ever. I was happy that the taste was still great.

I have visited this restaurant a couple of times. The service is as expected, with the pizza ready in about ten to fifteen minutes after ordering. There are plenty of toppings and the prices are decent, especially with the specials. However, the advertised "better pizza" is just hype. It is not any better or worse than other pizzas (although it may be better than some on occasion). Overall, I would say it is just average. I called ahead and picked up my order, so I cannot speak to the efficiency of their delivery service.

Certainly the most expensive pizza in the area, however you can taste the difference. Fresh ingredients perfectly prepared!