Reviews
What ianr672 likes about Caffe Nero:
Enjoyed coffee here this morning, friendly helpful staff, shame about gents toilets. Would drink again here although I would have too question hygiene as I see clean toilets as aspect of quality desired. View all feedback. What Michelle Stuart doesn't like about Caffe Nero:
I have being going to this coffee shop for a very long time. Over the years it's gone down hill. Dirty toilets, dirty floors, the tables are never wiped. It needs a complete refurbishment throughout. And the staff are rude there too View all feedback.
Reviews from various websites
Amazing staff, really friendly and so great at making coffee. THE place to go in Ashford for coffee!!
Rude staff! I’m a huge fan of Cafe Nero however this is not my usual store. The barista was so rude towards me. One example is when I walked in the door stayed...
read moreI got the pistachio drink that was advertised outside the store and it came out looking nothing like what i was expecting. The barista seemed new at the time as...
read moreIn the past, I had to file a complaint about a very rude female employee who still works at the restaurant.
Went to this Cafe Nero for an afternoon Cappuccino to take away, hardly any queue got served quickly. Customer Service is good and the drink is nice with usual...
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read moreNestled in Ashford, this café has garnered mixed reviews over time. While patrons enjoy the flavorful coffee and cozy atmosphere that offers both seating and takeaway options, concerns about cleanliness persist, particularly regarding the restrooms. Service experiences vary drastically; some report friendly, helpful staff, while others have encountered rudeness, particularly in handling COVID-19 protocols. Despite these inconsistencies, many appreciate the café's inviting ambiance and its proximity to shopping areas, making it a viable spot for both casual visits and work. However, a call for better hygiene and staff training remains evident among loyal customers.
Awful customer service, no smile not welcoming. Coffee dire weak, cold and milky. Only gave me one stamp as had rewards app. Normally I love cafe nero but will...
read moreCaffe Nero is the best coffee in this country and the Ashford Caffe Nero has very pleasant staff. Well worth a visit.
If they listened instead of chatting to friends they might get the order right! shame about the service or should I say attitude! Not helpful at all!
Guy served my coffee had no customer service was more wrapped up on his mobile than serving won't be going there anytime soon
Honestly never been spoken to like that before by anyone let alone someone who is meant to be offering a service. I went in a few months ago with my partner for...
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read moreThe chicken pest gitter is really delicious and they can add a fresh side salad for £1 extra. perfect for a fast impromptu brunch.
Clean and tidy, efficient service, on the whole a rather good Caffè Nero.
Had a great care and latte, very nice place in ashford near the city, great coworkers mostly matt helped me with what I can eat with my clips in. the dental car...
read moreFirst visit today. warm friendly service of charming lady (with tattoos) working on switch. a great quiet spoon
Friendly staff, ordinary high-quality offer of drinks and meals. mix of small and larger tables.
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