Romas - Ards

Great food, had the steak, and it was lovely. Had the pavaloia for dessert beautiful. Couldn't fault the service. Me u was great lots to choose from. read more Great food, had the steak, and it was lovely. Had the pavaloia for dessert beautiful. Couldn't fault the service. Me u was great lots to choose from.

A big thank you to Romas staff and management who were outstanding when we hired the upstairs newly referbished restaurant on the 12 July 2023.The food for the... read more A big thank you to Romas staff and management who were outstanding when we hired the upstairs newly referbished restaurant on the 12 July 2023.The food for the return reception was second to none. We will definitely return in the near future. .

NO SAFE PROCEDURES IN PLACE FOR SEVERE ALLERGY SUFFERERS Start with the worst a mum of two (toddler and baby) attended in our party and informed serving staff t... read more NO SAFE PROCEDURES IN PLACE FOR SEVERE ALLERGY SUFFERERS Start with the worst a mum of two (toddler and baby) attended in our party and informed serving staff that both have dairy allergy when ordering our food. The mum is a breastfeeding mum (on holiday) and has been avoiding dairy in the time spent with us so as not to pass diary onto her baby through her breast milk. The toddler cannot take dairy now that she is on solid food. Unfortunately for us, the vegan meal was served with carrots tossed/cooked in butter, (which in itself should not have occurred given this was ordered as part of a vegan meal), but which was only noticed at the end of the meal after the toddler started to break out in hives. Having been spoken to separately by waiting staff, chef and management, the only recompense was apologies and 20% off the food bill. The serving staff said a note had been made on the docket and the chef said he had been too busy to notice note this was a Tuesday evening at 5.30 and the restaurant was only about half full. Words are cheap and had the toddler suffered a severe reaction that may have required ambulance attendance, the 20% off the food bill would have done little to recompense our family. Thankfully the parents were quick to administer medication. We recommend that the restaurant respond to this review about how their procedures are to be changed to ensure someone else does not suffer more seriously than we did. Thankfully the parents had the correct medication and epi pen with them. The attitude and culture to responding to this incident was all wrong. By consequence, the kitchen is at worst negligent and disrespectful and at best, careless. I would not trust this kitchen with taking adequate respect over anyone's food allergies, intolerances or avoidances, particularly as the vegan meal was served with butter. Food 1* due to the above and while some of us enjoyed our food around the table, the vegan option was noted to have little taste from the vegetables. Service 3* waiting staff attentive and polite, but again didn't seem trained on how to handle our incident and were keen to pass the blame of communication to the kitchen. Atmosphere 3 nothing notable. We were escorted to a comfortable set of tables for our party size, but we left feeling angry and let down by the response and lack of consideration for our allergy sufferers.

Had a lovely meal here friendly staff wasn't to busy mid week read more Had a lovely meal here friendly staff wasn't to busy mid week

Great place, I had the beef which was ok but there try of the dinner was superb and very tasty. Would recommended. read more Great place, I had the beef which was ok but there try of the dinner was superb and very tasty. Would recommended.