Potbelly Sandwich Shop - Arden Hills

The manager on duty was extremely rude. She asked what she can do for me so I told her the sandwich I wanted then she asked what kind again do I assumed she was asking about the bread so I told her. Then she said in a sassy way, that’s a bread not a sandwich so so told her I had already told her. Shevturned around and said so the Vikings must have lost since you seem angry. I wasn’t angry at all but don’t be little me that I don’t know the difference between a type of sandwich and type of bread. She continued to argue and put me down until I left. You need a new manager Pot Belly! Someone with a personality who is not argumentative. This is at 5 on 9/10/23 Service: 1

Service: Dine in Meal type: Lunch Price per person: $10–20 Food: 5 Service: 5 Atmosphere: 5

The light brown haired man working did not greet me or asked what I wanted, just asked what bread. Didn't ask for toppings, didn't speak to me during check out, and when I came back and asked for a side of the topping I didn't get didn't acknowledge me but shortly after gave me what I asked. There was no communication or quality customer service. Please try to train the team better that is customer facing. Additionally, all the tables are dirty and there was barely anyone in the restaurant. I do not plan to come back with this bad service. Price per person: $10–20 Food: 1 Service: 1 Atmosphere: 1

Quick service and a great Sandwich. Service: Dine in Meal type: Lunch Price per person: $1–10 Food: 4 Service: 4 Atmosphere: 4 Recommended dishes: Broccoli Cheddar, Sandwich, Italian, A Wreck, Cookie Parking space Plenty of parking Parking options Free parking lot

On the evening of August 22nd, 2023, my husband and I decided to place an online order with the Arden Hills location. We normally go to the Blaine location and will definitely stick to Blaine going forward after last night 's experience. First, we placed our order online for pick up 40 minutes later. When we arrived at the store, there was a sign on the door saying online orders only; glad we placed our this way in advance. We walked into the store, and there was one young man washing dishes and one young man making orders. No one looked at us or even greeted us. No orders were on the online order rack, yet this young man was making orders one after another, but literally throwing them on the back counter, not bagging them or bringing them to the online order rack. There were over a dozen sandwiches sitting on the back counter along with soup that was now all getting cold. After standing in the store for about 10 minutes, six other customers had walked in and were now also waiting for their orders, also never greeted, etc. Finally, I walked up to the young man and asked if we could get our orders bagged before they were all cold, in which he responded that he didn 't know what he made or who they were for and returned to making sandwiches and now ignoring me. About 15 20 minutes in total of standing in the store with everyone else, what appeared to be the manager came to the front and finally started bagging orders. When he called my name, I said thank you, and he never responded back. So I kindly responded to let him know that the appropriate response back is to say, You 're welcome. as he rolled his eyes and I turned and walked out. I placed an online order 40 minutes in advance and still had to wait 20 minutes past this requested pick up time to get my food. I get the entire world is having a difficult time with staffing, but that does not allow for those who are working and representing the company to not be kind, polite, or even engage with their customers! The food was okay, despite not making any of our sandwiches how we quite ordered the and being cold, but it was the best part of the whole ordeal. Swing and a miss at this location. Go to the Blaine location if you want Potbelly, we 've NEVER had an experience like this at their location! Service: Take out Meal type: Dinner Price per person: $30–50 Food: 2 Service: 1 Atmosphere: 1