Don's Donuts Pizza Deli - Arcata
Don's Donuts Pizza Deli
Description
Nestled in a quirky locale, this restaurant offers delightful donuts and innovative menu items. While the food garners praise for its freshness and quality, recent reports indicate a troubling decline in customer service and the overall experience. Patrons describe encounters with rude staff and inconsistent food quality, particularly with donuts that seem stale. However, amidst the critiques, some diners celebrate the excellent service provided by select staff members and the charm of the family-run establishment. Despite mixed sentiments, the restaurant’s heartwarming offerings remain a draw for devoted customers seeking tasty treats and a comforting meal.
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Feedback
Love this place. Food is always on point. Contrary to what other people are saying the Lady who works nights is one of the nicest people I know. She has a heart of gold, but doesn’t give time for anyones BS. Treat her nicely and she’ll take care of you.
I tried to explain that I didn't want cold coffee, but his answer was simply, “Nope, this is what you get, and there are no refunds.” I made it clear that I wasn't looking for a refund—I just wanted hot coffee—and handed the cup back to him. Instead of accommodating me, he threw it in the garbage and told me to leave. I didn’t catch his name, but he was the guy with curly hair. It's evident that he has never been taught how to interact with customers. I later discovered that the entire establishment, from management to cashiers, seems to have a complete disregard for customer service. I've never left a review for any business in my life, but I felt compelled to share this experience in hopes that it helps someone else.
The food is fantastic, but the woman who works the night shift is very rude for no reason at all. At first, I thought it might have just been me, but after observing her for a while, I saw her yelling and being disrespectful to other customers who were simply minding their own business. I really enjoy the food here, but honestly, I would rather get donuts from Safeway than deal with getting yelled at for no reason.
