Cluck2go - Arcadia

This review is SOLELY based off their customer service. Their food is great so let's just get that out of the way, solid 8/10 value to quality comparison. This is my third time eating here and every experience I had when coming in as a customer sucked completely, 1 out of 10 stars, seriously. The first time I had a bad interaction with them I just thought it may have been a fluke. 2nd time, head scratcher but as you can see no Yelp review still to alert any potential new customers wanting to find out about this place. This last time was absolutely the worst. For starters this place is really busy, walk-ins, phone orders, Ubereats, small place with not enough help. I walked in Wednesday approximately at 6pm, surprisingly only a small group was in there waiting for their food, on the cue seemed to only have 2 orders, perhaps Ubereats, phone etc. The girl tells me 15 minutes it'll be ready, GREAT! I walk outside and come in about 15 minutes and the same group was still waiting on their food and about 3 more people had walked in shortly afterwards to order so I'm just waiting patiently like everyone else. 15 more minutes had passed and during this period of time everyone is just really just standing and waiting and 3 uber pickups happen, fine... the problem now begins for myself and many others and I blame it solely on the young Asian gal who is working the register. She isn't productive at all, taking phone orders, great other than that she doesn't insert herself whatsoever...but the young black chick, kudos to her, she is packing all the orders by herself and hustlin! yeah perhaps the asian gal title is just to take orders but there at this point is about 9+ orders on the cue and about 9 of us waiting in the small place waiting for our food so help the sista out! A older chinese man comes in for UBEReats and starts screaming about his order how they told him 15 mins and hes being told to wait 15 more mins and the young asian gal pulls his ticket and puts it in front of literally all of ours, okay yeah whatever. 10 more mins have passed so we are about 35+ mins invested and no word about our food and finally the small group gets their food, I'm thinking okay thats probably the hold up 4 of them ordered a ton of food. Next a single man gets his order, cool! I know Im next because he was in there right after me but I had ordered something slightly larger. Another 2 Uber pickup their order, so now its just me and a couple waiting in there, wtf....black chick calls a number and no one responds, I walk up to ask where my order is at as I've waited patiently for about 40 mins now and not only have I not seen my order but no one has told me anything as well as I've seen at least 4 others get their food....the chick says this isn't your order? Im like nope...she looks about 5 ft to her left in a section they keep their phone orders etc and says Oh Im sorry this is your order. ARE YOU FUCKING KIDDING ME?! It's been there all this time?! I DONT blame the black chick whatsoever, it's completely what I stated in the beginning on this review, the asian gal is useless. Her job is to take the orders but on the same note deligate them out. The room we stood in was approximately 12x15 at best, she sees every single person in there easily and could probably read our fuckin minds if she focused hard enough. All she had to do was ask folks in lobby what order number they were or use her damn brain to think, hey this dude ordered awhile ago I wonder what the hold up is etc etc. Needless to say, the food is good as always, they have a Now Hiring sign for a reason, not because they need additional help but I'm certain they want or need to replace the cashier. Oh, if you happen to be the girl working the register reading this, don't take it personal, just pay more attention to your job, if you don't value yourself as a person and show people your abilities then my review is going to go noticed and never changed. Keep your head up, have a higher standard for yourself and those yo

I suspect this a either Singapore or Malaysia n Chicken Rice enterprise. It reminds me of when I was younger, growing up in Singapore and Malaysia high school days of simple, aromatic and tasty Hainanese Chicken Rice in Singapore and Malaysia.

Order 2 fried chicken combos 8/10 food was great and bone broth is 10/10 only reason for the 3 stars is they forgot my rice for both orders! Called back and employee who answer offer to give us them but the rice isn't worth the gas

This used to be one of my favorite restaurants, but I've noticed a significant decline in quality. The meat is now served in chunks rather than slices, and the portions are much smaller than they used to be. Additionally, the soup has a faint taste of detergent. I'm really disappointed.

I stopped by the new location while running errands in the area, and it's in a great spot surrounded by various retail shops with a smaller shared parking lot. It's in the plaza next to Carl's Jr. I tried the famous Hainan Chicken plate, which comes with your choice of poached white or dark meat, chicken soup, two sauces, and pickled vegetables. The chicken was incredibly moist, flavorful, and had a fantastic texture. I enjoyed getting the mixed chicken with both dark and white meat for a bit of variety. The chicken soup was clean and tasty, and I loved the pickled veggies! The ginger chili was delicious, especially if you like it spicy, and the ginger scallion sauce was good as well. The fried peanuts were incredibly addictive! I also tried the fried chicken but still prefer the poached version. Overall, I would return if I were specifically craving Hainan Chicken, but I'd lean towards other places like Savoy when I'm looking for a wider selection of appetizers. I would definitely recommend it!