Reviews - Panda Express

Chinese, Chicken, Food

Reviews summary

Recent visits to this restaurant reveal a troubling trend in both service and quality. Patrons have reported long wait times, especially for dine-in customers, while drive-thru orders take precedence. Frustrations are compounded by unprofessional staff interactions, with rudeness and miscommunication prevalent. Additionally, diners lament shrinking portion sizes amid rising prices, contributing to a perception of poor value. Incident reports, such as incorrect orders and inadequate response to problems, further underscore a significant decline in customer service. Immediate management changes may be necessary for the restaurant to reclaim its previous standing in the community.

Overall Total Score
2.9 out of 5
Average | 4254 reviews

What Todd dislikes about Panda Express:

Drive-thru orders are rarely done properly. Today's experience with their POOR customer service after they screwed up another order will be the last time they get any business from me. View all feedback.

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Reviews from various users

Restaurantji

Last update : 10.04.2024

2.4 ★ from 57 reviews
todd
10.04.2024

Drive-thru orders are rarely done properly. Today's experience with their POOR customer service after they screwed up another order will be the last time they get any business from me.

cbu
10.04.2024

Tried the spicy shrimp and didn't care for it. They said it was spicy, but I didn't think so.

jovani67
10.04.2024

I went to the drive-thru. The guy who took my order spoke so quietly and fast I couldn 't understand him. I gave him my order and he mumbled something back at me, so I repeated the order to clarify. He yelled, I got it! When I got to the window, the girl there was just as rude. I will not be returning to this location. Very bad service.

lueilwitz-alison
10.04.2024

Poor customer service!Ordered a bigger plate with Chow Mein and received Fried rice instead. They told me I would have to drive to the restaurant within 30 days if I wanted to receive what I PAID FOR and they are only replacing the Chow Mein... WHAT???This was ordered and paid for as a meal to be delivered tonight, not a la carte with half delivered tonight and the other 1/2 picked up by me 2 weeks from now.Poor customer service Panda. Just poor.

lee75-1
10.04.2024

This location tends to be quite busy. The food is good, but we often have to wait 15 to 20 minutes for many of our favorite dishes.

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