Panera Bread - Apex

For the past three years, I've been going to Panera for bagels about once a week. Unfortunately, I've had some disappointing experiences, and today might be the... read more For the past three years, I've been going to Panera for bagels about once a week. Unfortunately, I've had some disappointing experiences, and today might be the last time I visit. I ordered a baker's dozen at 7:45 AM, but I received what I believe were day-old bagels, and my order was incorrect. The bagels were stale, and I struggled to reach anyone on the phone for 30 minutes to resolve the issue. I understand that many places in the service industry are facing staffing challenges, and the employees are likely stressed and overworked. However, I work hard for my money, and I know there are better options available.

Today, I ordered some soup for curbside delivery (Order #799955754). My scheduled pickup time was 11:05 AM, and I was parked in spot #2. I waited 15 minutes for... read more Today, I ordered some soup for curbside delivery (Order #799955754). My scheduled pickup time was 11:05 AM, and I was parked in spot #2. I waited 15 minutes for my soup. Soup, of all things—how can it take that long? Eventually, I just left without my order. This is the second time this has happened to me. I will never return to this location! If someone asks for my recommendation, I will tell them to drive miles away to find a different Panera instead.

I really like Panera, but I'm not sure if I'll go back. I tried the "pick-two" option for $10, which is a reasonable price for the amount of food. The French on... read more I really like Panera, but I'm not sure if I'll go back. I tried the "pick-two" option for $10, which is a reasonable price for the amount of food. The French onion soup was fantastic, but I was let down by the tuna sandwich. It seemed like I mostly got bread with just a tiny bit of tuna—definitely not worth it. I gave the meal two stars because I loved the soup, but I'll probably only return if I'm really craving it again.

I usually have great service, but our last order was terrible. Customizations were completely ignored. And our sandwiches weren?t even toasted. I asked for whit... read more I usually have great service, but our last order was terrible. Customizations were completely ignored. And our sandwiches weren?t even toasted. I asked for white cheddar cheese instead of American and that did not happen. It was like cheese slappedbetween 2 slices of bread and microwaved. Most of the cheese is outside the bread. If you are going to provide substandard foodthen you really should lower your prices.

I usually like Panera, but I’m unsure if I’ll come back. I got the $10 pick two combo, which seems fair if the portion is generous. The French onion soup was gr... read more I usually like Panera, but I’m unsure if I’ll come back. I got the $10 pick two combo, which seems fair if the portion is generous. The French onion soup was great, but the half tuna sandwich was disappointing—mostly bread with a tiny bit of tuna, which felt almost ridiculous. I gave it two stars because the soup was excellent, but I probably won’t return unless I’m really in the mood for that soup.