Panera Bread - Apex

For the past three years, I've been going to Panera for bagels about once a week. Unfortunately, I've had some disappointing experiences, and today might be the... read more For the past three years, I've been going to Panera for bagels about once a week. Unfortunately, I've had some disappointing experiences, and today might be the last time I visit. I ordered a baker's dozen at 7:45 AM, but I received what I believe were day-old bagels, and my order was incorrect. The bagels were stale, and I struggled to reach anyone on the phone for 30 minutes to resolve the issue. I understand that many places in the service industry are facing staffing challenges, and the employees are likely stressed and overworked. However, I work hard for my money, and I know there are better options available.

Today, I ordered some soup for curbside delivery (Order #799955754). My scheduled pickup time was 11:05 AM, and I was parked in spot #2. I waited 15 minutes for... read more Today, I ordered some soup for curbside delivery (Order #799955754). My scheduled pickup time was 11:05 AM, and I was parked in spot #2. I waited 15 minutes for my soup. Soup, of all things—how can it take that long? Eventually, I just left without my order. This is the second time this has happened to me. I will never return to this location! If someone asks for my recommendation, I will tell them to drive miles away to find a different Panera instead.

I usually have great service, but our last order was terrible. Customizations were completely ignored. And our sandwiches weren?t even toasted. I asked for whit... read more I usually have great service, but our last order was terrible. Customizations were completely ignored. And our sandwiches weren?t even toasted. I asked for white cheddar cheese instead of American and that did not happen. It was like cheese slappedbetween 2 slices of bread and microwaved. Most of the cheese is outside the bread. If you are going to provide substandard foodthen you really should lower your prices.

I usually like Panera, but I’m unsure if I’ll come back. I got the $10 pick two combo, which seems fair if the portion is generous. The French onion soup was gr... read more I usually like Panera, but I’m unsure if I’ll come back. I got the $10 pick two combo, which seems fair if the portion is generous. The French onion soup was great, but the half tuna sandwich was disappointing—mostly bread with a tiny bit of tuna, which felt almost ridiculous. I gave it two stars because the soup was excellent, but I probably won’t return unless I’m really in the mood for that soup.

I usually receive good service at Panera Bread, but our last order was disappointing. Our requested modifications were completely overlooked, and our sandwiches... read more I usually receive good service at Panera Bread, but our last order was disappointing. Our requested modifications were completely overlooked, and our sandwiches weren’t even toasted. I asked for white cheddar cheese instead of American, but that wasn’t honored. The cheese tasted like it was simply sliced and placed between the bread, then microwaved. Most of the cheese was outside the bread entirely. If they’re going to deliver food below standard, they should seriously consider lowering their prices.