Wendy's - Anchorage

Thank you to the entire team for coming in and doing your best to fulfill all those orders. To the leaders in the back, fantastic job! I heard your encouraging words as you guided your team through this hectic period. With your leadership, they will soon become a well-oiled machine. As for the food, it was decent considering the circumstances. However, the peppermint frosty needs some improvement, as it tasted more like strawberry than peppermint. I’m willing to give it another try because that’s actually what brought me in. One downside: if you're going to keep the restrooms locked, please make the key more accessible. Waiting four minutes for someone to unlock the door isn’t ideal.

I used the drive-through and found the ordering process to be straightforward. The audio was clear and easy to understand. The menu was simple to read, but I had difficulty finding the 'Chile' item.

I waited in line for 30 minutes and was unable to drive away because my car was boxed in. I had to wait an additional 5 minutes just to place my order at the microphone. Meanwhile, three employees at the window were too busy checking their phones. After finally receiving my food, they placed it in a bag but then walked away to fetch cup lids, even though there were already lids available in the holder. It’s frustrating to wait so long only to see them take their time when they should be working. I understand being short-staffed, but the staff should be focused on helping out and hustling instead of playing on their phones. Overall, it was a terrible waste of time and money.

Hi Leo, on the east side of town I have tried four times to receive service at the Wendy’s on his tutor up to this point I have not received an order. And I’ll tell you why each time that I have visited this location. It was some excuse. Machine broke down ran out of it. It is hard to give someone a good review and each time your visit was a negative. My suggestion is change management. For one thing the manager should be there at least before opening and at the end of the day for closing do you understand what is going on and make suggestions or recommendations if this is a corporate server that you guys are using it enough to boot up the next morning in case corporate office is tied to this server pushing some new information out that’s part of a manager that’s all I Gotta say

I don't know why I keep coming here. Literally every single time I try the drive thru, it takes upwards of 30 minutes. I'm currently sitting in the line, 10 cars ahead, and it hasn't moved. It's well understood by pretty much anyone around here that every Wendy's in town is this way. No idea why the owners haven't done anything about this, yet. You'd think they'd want to stop bleeding profit.