Chipotle Mexican Grill - Amherst

This place is the worst. They can't ever get an order right. Literally just put a tortilla into another tortilla for my daughter's cheese quesadilla. There was... read more This place is the worst. They can't ever get an order right. Literally just put a tortilla into another tortilla for my daughter's cheese quesadilla. There was no cheese. How does that even happen? They consistently get orders wrong. The only reason I tried again was because I wanted to try the Al Pastor, and they gave me regular chicken. Which, by the way, was like 5 pieces of chicken, 3 slices of lettuce, and none of the queso Blanco I paid extra for. The whole bowl was basically soup rice because there was so much melted sour cream. I agree with other reviewers, the manager needs to go.

Do not come here if you value your sanity. read more Do not come here if you value your sanity.

I'm a fan of this franchise but the last 3 visits have been horrible. The 1st time it was something off my food tasted weird. It could of been me because I just... read more I'm a fan of this franchise but the last 3 visits have been horrible. The 1st time it was something off my food tasted weird. It could of been me because I just had stomach surgery. I gave it another try a couple months later. It was really busy and the food was all over the place. It wasn't appealing. Fast forward to tonight. The first bite I was eating hard rice. I just broke that piece off and took another bite of a different area. The rice was done. I'm disappointed. I really wanted my food.

I usually have high expectations when I visit Chipotle, as it’s my favorite restaurant, and for the most part, they rarely disappoint. This week, I had a great... read more I usually have high expectations when I visit Chipotle, as it’s my favorite restaurant, and for the most part, they rarely disappoint. This week, I had a great experience with the service—they were quick and friendly. However, I did notice that they were a bit stingy with the portion sizes, which is a common issue at Chipotle, so I wasn't too surprised, though it was a bit disappointing. The food was still tasty, although the tortillas were a bit chewier than usual; I suspect that was just a one-off occurrence since they’re usually soft. I just wish Chipotle would be more generous with their portion sizes. If their prices weren't so high, I probably wouldn't mind as much. Nevertheless, I’m not too bothered and will definitely return!

Most items were nearly sold out an hour before closing. I understand it’s the end of the day, but it was still disappointing. I requested double chicken but onl... read more Most items were nearly sold out an hour before closing. I understand it’s the end of the day, but it was still disappointing. I requested double chicken but only received one scoop, yet was charged for double. That left a sour impression.