Chipotle Mexican Grill - Amherst

Excellent service! They managed to seat our group of 20 in under 15 minutes. read more Excellent service! They managed to seat our group of 20 in under 15 minutes.

This place is the worst. They can't ever get an order right. Literally just put a tortilla into another tortilla for my daughter's cheese quesadilla. There was... read more This place is the worst. They can't ever get an order right. Literally just put a tortilla into another tortilla for my daughter's cheese quesadilla. There was no cheese. How does that even happen? They consistently get orders wrong. The only reason I tried again was because I wanted to try the Al Pastor, and they gave me regular chicken. Which, by the way, was like 5 pieces of chicken, 3 slices of lettuce, and none of the queso Blanco I paid extra for. The whole bowl was basically soup rice because there was so much melted sour cream. I agree with other reviewers, the manager needs to go.

I'm a fan of this franchise but the last 3 visits have been horrible. The 1st time it was something off my food tasted weird. It could of been me because I just... read more I'm a fan of this franchise but the last 3 visits have been horrible. The 1st time it was something off my food tasted weird. It could of been me because I just had stomach surgery. I gave it another try a couple months later. It was really busy and the food was all over the place. It wasn't appealing. Fast forward to tonight. The first bite I was eating hard rice. I just broke that piece off and took another bite of a different area. The rice was done. I'm disappointed. I really wanted my food.

Do not come here if you value your sanity. read more Do not come here if you value your sanity.

I usually have high expectations when I visit Chipotle, as it’s my favorite restaurant, and for the most part, they rarely disappoint. This week, I had a great... read more I usually have high expectations when I visit Chipotle, as it’s my favorite restaurant, and for the most part, they rarely disappoint. This week, I had a great experience with the service—they were quick and friendly. However, I did notice that they were a bit stingy with the portion sizes, which is a common issue at Chipotle, so I wasn't too surprised, though it was a bit disappointing. The food was still tasty, although the tortillas were a bit chewier than usual; I suspect that was just a one-off occurrence since they’re usually soft. I just wish Chipotle would be more generous with their portion sizes. If their prices weren't so high, I probably wouldn't mind as much. Nevertheless, I’m not too bothered and will definitely return!