Cafe Milo - Ames

My partner and I went in for a nice study day. We ordered food and two drinks and it came out sporadically over a period of 30 45 mins. The place was not busy.... read more My partner and I went in for a nice study day. We ordered food and two drinks and it came out sporadically over a period of 30 45 mins. The place was not busy. We really didn’t mind cause we were not in a rush. But considering the service we got later I think it’s worth mentioning.The two employees working were very nice though. I have nothing bad to say about them other than that the wait time could be better. This will become relevant later but an older women came in who I was assuming was the manager and started helping.The issue came when I ordered an iced drink to go. The guy taking our order didn’t put that info down because it was not on our receipt and I’m guessing he did that cause he was going to make our order and was just going off the top of his head.The lady who manages the store ended up making our order and gave me a hot drink instead of iced.I normally wouldn’t care but I’m paying for a $6 dollar latte I want it how I ordered it. So I politely said, “oh this is iced.”.The manager then said, “Yep, so our standard is if you don’t tell us your drink is iced we will make it hot. So it is your job to inform us. So next time you need to communicate that to us even if it is not expressly asked.”Now at this point I was done. I did ask for an iced drink and just wanted my stupid iced latte. Instead of letting her know that I just walked out. I frankly believe that response was ridiculous. She didn’t ask me if I ordered it iced, she just assumed I was some jerk who expected the staff to read my mind.Also yes as someone who worked in customer service it is your staffs job to ask the customer for their preferences. A customer should not be expected to fill in gaps for the employee.Not only that she was extremely rude. I don’t need to be talked to like a moron. She could of just apologized and asked if I wanted it remade.

Even when there aren’t many customers, it will still take at least 30 minutes to get your drinks. If you get food, it will take even longer. Employees aren’t su... read more Even when there aren’t many customers, it will still take at least 30 minutes to get your drinks. If you get food, it will take even longer. Employees aren’t supported by management. Employees do not know what they are doing, which isn’t their fault. Person who does run things is not friendly.

I’ve been here plenty of times and can say that it has the potential to be my favorite coffee spot. The workers are always nice, and I don’t order food usually... read more I’ve been here plenty of times and can say that it has the potential to be my favorite coffee spot. The workers are always nice, and I don’t order food usually but the pastries are excellent. However drinks are inconsistent with each visit and don’t often reflect the pricing I was charged extra for lavender syrup and oat milk in an iced matcha $7.50 for 16oz) and it tasted bland and disappointing. The wifi never seems to work either, and I asked for them to try and restart their router but they understandably) didn’t want to disrupt others working. Pretty frustrating because it happens every time I try to do homework here, and it makes me not want to return.

Compared to most coffee shops I've been to, Cafe Milo's atmosphere is so cohesive in its design. The cashier and servers were very nice, and to top all of that,... read more Compared to most coffee shops I've been to, Cafe Milo's atmosphere is so cohesive in its design. The cashier and servers were very nice, and to top all of that, the food tasted great! Highly recommended checking it out.

SLAY SLAY SLAY. This coffee house is comfy and cheap prices as well. Their food is better than Panera and easily half the price. Not to mention, their coffee is... read more SLAY SLAY SLAY. This coffee house is comfy and cheap prices as well. Their food is better than Panera and easily half the price. Not to mention, their coffee is some of my favorite in town and beats Starbucks easily. They have a lot of seating and it’s very cozy and quiet. This is a perfect spot to hangout, study, play games, or literally just vibe.There are games and books and little things they have offered through the place to keep you entertained with your guests as well.