Ruby Tuesday - Americus
Ruby Tuesday
Description
Images
Feedback
Great Customer service. Will be coming back again to see my AWESOME bartender Tess Hart ...
The food was decent, but the bartender was quite rude, making it feel as though I was bothering her every time I asked for something.
February 18th, 2024, my husband and brother n law went to Ruby Tuesday in Americus GA. Thinking all is fine, we placed our orders. My original order was the steak and ribs combo. It didn't look that appetizing. Everything was overcooked, but I thought just make the best of it. Until I saw a curly black hair on my plate (no, it wasn't mine). Made my server aware, she was very apologetic and offered another meal. I asked if I could have the deconstructed steak skewers. My meal came, and I was excited it looked good. Until I move some steak around and look at this, there is a screw/bolt on my plate (no, I didn't put it there). WTH!!! Photos don't lie.
The bartender Tess always tend to have the worst attitude whenever she’s working the bar and servicing others. She talks trash about the customers to other customers and will say she doesn’t want to be here. She will not acknowledge those who are sitting at the bar until she feels like it. Then when she comes over, has a horrible customer service attitude. I will no longer continue supporting a restaurant who doesn’t properly train employees on how to treat people.
It took almost 2 hours to get our food. And some of our party never got their order There were a lot of big parties but that is a sign of poor management. Never even saw a mgr trying to
