Big Boy - Alpena
Big Boy
Description
The local diner has seen a wide range of guest experiences, reflecting a decline in service and food quality. Patrons reported long wait times and disappointing meals, including stale salads and undercooked dishes. While some visitors lamented their experiences, others praised the quick service, friendly staff, and exceptional coffee. The highlight of the menu appears to be the chicken and waffles, alongside well-executed fish and chips. Despite mixed sentiments, regulars appreciate the cozy atmosphere and attentive service. With improvements in food consistency and service training, the diner could regain its reputation and loyal customer base.
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Feedback
I like going there on Sunday for breakfast it's always real busy. The breakfast is good however it's the employees who keep me coming back. Shout out to Barb, Courtney, Bridget and Theresa y'all are great at your job and always give excellent service.
Don't forget the Giantburger! An old Lud's family tradition... no longer serving giantburgers that I'm aware of. But breakfast was
When I picked up my order it was missing both sides that were included in the scramble and also no syrup for the French toast, when I brought it back in with the recipt and showed them, I got a rude attitude as if I was trying to steal from them but it was clearly on the order, terrible
I ordered take out as it was getting close to closing. The staff are friendly and very professional when I picked up my order.
I recently started dining at this restaurant and initially loved the food and the service. However, during my last visit, the experience was disappointing. Our server, Michelle, was quite rude; she didn't greet us and immediately asked what we wanted to drink. The food we received was also lacking; it was dry and missing the sauce that was supposed to be included. Additionally, I had my daughter complete a coloring picture, which we were told would earn her a free kids' burger, but they ended up giving us an expired coupon instead. The manager, Gina, was not helpful and displayed a dismissive attitude with no apology offered. Unfortunately, this experience spoiled my wife's Mother's Day dinner.
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QR-Code for the menu
