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Contribute Feedback What User likes about El Pollo Loco:
I ordered a chicken avocado burrito without cilantro and without cabbage. What I got was a chicken burrito with about 4 or 5 VERY tiny pieces of chicken. A burrito with lots of cabbage and cilantro. Not only was it missing about 90% of the chicken, itwas SUPER SPICY!!! I was only able to eat the tortilla! And it cost me over $9!!! What a disappointment ???? View all feedback.
What User doesn't like about El Pollo Loco:
I blame the manager, Don. I?ve been to many El Pollo locations, but this needs some overhauling. 10/27 5:00 pm via drive thru. ?Sorry no salsa red or green and we don?t accept credit cards.? There were more items they didn?t seem to have, but I wasappalled that this was the second time this week this problem happened. Not providing the basic materials for the employees tomake the food for the customers, and a method... View all feedback.
I ordered mac and cheese but received mashed potatoes and gravy instead. I also didn’t receive the coleslaw I had ordered, and the salsa was incorrect as well.
The meal and the pollo bowl were both absolutely delightful. The churros were also very tasty. Thank you, and keep up the excellent work!
I received my order without any chicken, the sauces were missing, and the coleslaw was also not included.
Chicken burnt and never did get chips and soda. Not sure if driver was aware. Not sure if its responsibility to check complete order.
We ordered a soup it was nasty we usually eat the tortilla soup from pollo loco the soup we got was really bad. Like if they open a can and put a little pice of chicken and corn. The avocado burritos were cold and only 1/8th of avocado. We love Pollo Loco but this one was definitely the worse we ever taste.
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