Starbucks - Alexandria

I lost my wallet outside of here a few days ago and they went out of their way to get it back to me. They called the number I had left and even kept it in the s... read more I lost my wallet outside of here a few days ago and they went out of their way to get it back to me. They called the number I had left and even kept it in the store vault for safety. Thank you so much to all their great staff!

I dont like this pace because the employee is treating costumers bad. Very very bad! read more I dont like this pace because the employee is treating costumers bad. Very very bad!

Could have been better is the most accurate way to describe this experience. I arrived at the Pinecrest location fairly late morning or early afternoon. The loc... read more Could have been better is the most accurate way to describe this experience. I arrived at the Pinecrest location fairly late morning or early afternoon. The location was not busy, and I ordered ahead. When I arrived there were several customers, but no line and plenty of seats. I walked in and went to the pickup counter...no one greeted me. Another woman walked in right behind me and was immediately greeted. I didn't think too much of it, my order wasn't ready so I went to grab a seat. I waited a few more moments and then finally my order was ready, a couple walked up first and they were greeted and thanked, I walked up crickets.. A man walked in shortly after for a pickup order and again was greeted and thanked. In sitting in this location, I noticed some bias among the staff, there seems to be some preferential treatment towards a specific group, and then a secondary preference towards a secondary group. I won't specify what groups they were but very obvious and disappointing nonetheless. As others would say customer service is almost nonexistent outside of the preferential treatment to those deemed worthy of it. This location is pretty close to me, but it's likely I will head to the Barcroft location from here on out.

This might be the absolute slowest starbucks in all of north america. After what seemed like 4 years of waiting for the coffee, I got it. Tasted good, but the d... read more This might be the absolute slowest starbucks in all of north america. After what seemed like 4 years of waiting for the coffee, I got it. Tasted good, but the day is ruined.

The new staff is in need of training. They?re not reading the customers specifications at all. My last 2 orders had to be trashed because they were pure sugar a... read more The new staff is in need of training. They?re not reading the customers specifications at all. My last 2 orders had to be trashed because they were pure sugar and chocolate. Not what I asked for at all. So frustrating!