Subway - Albany (New York)

I always ask for a simple sandwich with cheese, meat, lettuce, black olives, extra mayo. There was barely anything on it, it was all bread.

Have been in a few times the last couple months where I did not order on the app. The staff themselves have been kind and the location is clean but each time I have come in there has only been one staff member working. With having the drive though, online orders and customers who walk in, it can be a bit of wait.

We ordered on our app last night and my teen picked up the order. At home we realized only 1 of the 3 sandwiches were correct. Two did not have cheese and were missing veggies and condiments ordered. I called to let them know, my assumption was they must be training. The employee I talked to confirmed they were training ms asked if I wanted to bring food back. We were not going back out after waiting 45 min for 3 sandwiches.The manager called called today and asked if I still had the sandwiches, seriously? She said because I didn’t have the food there was nothing they could do. Maybe don’t charge customers for food you do not give them? When trading staff don’t have the seasons staff on break leaving the new staff to work solo? (This is what I was told happened as a way of an explanation.)Service is always slow here, but usually our order is correct.

Staff was very friendly. Some tables were not wiped down, but otherwise it was pretty clean.

Great food and plus it's nice and cool inside to relax too...