Dunkin' - Albany

11/23/20 ordered online, sandwich with extra egg and bacon. Got no bacon or egg extra. Guy was concerned more about his timer, than being accurate. Bacon cheese roll ups, come on guys. Coffee is hot but the roll ups are stone cold they?re supposed to be hot.

One of the best-staffed dunkins in albany. Fast service, super friendly, and they've never gotten my order wrong.

The FIVE stars is specifically for Mylaysia. She turned my awful customer service experience around. I had ordered an iced coffee with oat milk. There is a .50 cent up charge for oat milk. The person who took my order tried charging me 1.50 up charge and didn?t want to listen to me when I tried explaining why I thought that was incorrect. Thank you Mylaysia for taking the time to listen and solve the problem!

More than half of the times I order anything from this place they forget stuff out of my order or it's just plain wrong. I've gotten coffee here numerous times where the lid wasn't even on all the way and coffee has spilled on me! I started driving down the road to a different location.

Hi I bought a black coffee here yesterday and it wasn?t gd because it was ground gd because a lot of the frond was in the plastic cup not happy about that I always go to ur store just wanted to let you know