Donatos - Akron

Got the cauliflower crust and it was delicious and cooked to perfection. However I did a create your own and they left off toppings.

It was okay. Service was great, atmosphere not so great. I would probably skip it next time. They did seem to do a great drive thru business

Very disappointed with the quality of my last few orders. I work nearby this plaza and have experienced everything from poor customer service to incorrect orders. I have reached out online several times about the issues with my experiences and haven’t gotten any response. Service used to be good, but the female working as the shift leader/manager has significantly changed the experience at this location. I will consider patronizing this Donato’s again when management improves.

The manager of the location needs training on how to resolve issues! They also forgot to add what I ordered and completely didn’t make what I wanted! All I wanted was a lot of jalapeños, extra sauce and well done. I explained to the gentleman that they messed my order up last time and I’m giving them another try. He said he will make sure it’s perfect!! That did not happen! So I called the manager and told her the story and she told me she made my order and it was right! Her solution to my issue was a $2.00 credit for next time! So to make the review even longer, I returned the order and will never order from this location again!! My advice if you go to this location don’t make any changes because they can’t seem to get the order correct! It seems so petty but this isn’t rocket science!

I ordered non-contact delivery. The order was delivered at the same time as my daughter was dropped off at our house by a friend. The older gentleman who delivered the pizza got out of the car and started talking to my daughter who was unaware that pizza had been ordered. He came to the door with her and rang the doorbell. He then complained about my daughter ignoring him. On his way back to the car he made my daughter 's friend pull down his window only to tell him to get a haircut in a very impolite way. He then took his time to get out of the driveway to make him wait. This is not what I would call non-contact, and the way he made my daughter and her friend uncomfortable and complained about it is unacceptable.