Herrera’s Tex-mex - Addison

Great food service! Top shelf Margarita was very good, but it was a really small drink! I don't pay a premium for a really good margarita, but $14 for a little is a bit much! had to order a 3rd, but still not the equivalent of 2 decent drinks.

Kellner took about 25-30 minutes to ask us if we were ready to order after serving our drink. We decided to finish our drinks and get the bill to eat in another restaurant.

The new location for an old favorite is very good news for the North Dallas restaurants public. Good Mexican basic foods at an affordable price are estimated.

Best Mexican food and margaritas in town! Don't miss out on this place! Hands down best Tex Mex!

This has been by far the worse customer service I have ever seen. I arrived to the To Go counter waiting on my order, after 5 minutes of no one coming to provide help (even after a few of the people in the kitchen looking directly at me) one older guy that didn't speak English approach and said in Spanish One minute After waiting for a few more minutes I walked to the bar area to see if I could grab someone's attention and finally saw I assume the manager...Female) a female walking out the kitchen. I asked her for help and before I could explain about the order she replied, I'm too busy I can't help and walked back into the kitchen.Now at this point, I'm on fire. So, I go back to the To Go area and wait again, this time a waiter (Young Guy) walked up. I asked him, could you update me on my order please, he replied Can't you see we're busy bro, I don't have time. So now this has sent me in overdrive. We both exchanged words about me not knowing they were short staffed and to watch his tone. He continued to say I don't car bro, it's whatever.A few more minutes of the back and forth and he walks off, waited on a table. The manager lady walks in and I asked her one more time about my order. What did you order she replied, I told her it's an online order... Oh that's on the table in the front I then asked it would have been nice to know that's where it would be and not in the To Go area since I've been waiting here. She replied, Well we're busy and whatever take your food and go"Her and I went back and forth and after a few choice curse words, I gave all that energy back to her, took my food and walked out.Now don't get my wrong the food was good but that customer service sucks. I would never be back, not that that matter's but I'd strongly recommend they get a different staff in there, or hire people that would come to work.P.S. I really don't care for a refund, it's the customer service that needs help big time.