Il Rustico - ACIREALE

Food was good, but the service is super slow which ruins your experience. Overcrowded, and waiters can’t deal with the orders on time unfortunately. read more Food was good, but the service is super slow which ruins your experience. Overcrowded, and waiters can’t deal with the orders on time unfortunately.

We stayed at Ibis nearby therefore this restaurant was the perfect choice considering the location. We ate there first time on may 16 and we enjoyed the food an... read more We stayed at Ibis nearby therefore this restaurant was the perfect choice considering the location. We ate there first time on may 16 and we enjoyed the food and service (especially the waiter on duty that evening). Therefore, as we came back in Acireale one week later, we returned to Il Rustico on 22nd of May this year. This time we were completely disappointed especially by the service. This time was very crowded, the waiter (man) in service didn't want to come by our table anymore to take the order after we weren't able to order immediately upon arrival. After waiting quite long, there was a girl waiter who took the order from us. After that .... we had to insist more than once for the sparkling water ordered, I had the Involtini alla siciliana (with beef) and I got 3 very little meat rolls, I don't know if there were 100 g there ... Please understand, I am not a eater, I don't need much food to be contempt, but this was ... like a starter if not less. My husband had sword fish involtini and he got 5 pieces so ... I don't know. We also ordered 2 portions of potato fries and we got only one. I thought that the girl didn't get me as she had poor english so I didn't insist on that ... only when the bill came, we had to pay for 2 portions so she got me well but they didn't deliver. I didn't say anything though, we payed and left as we didn't know how to leave sooner. I'm sorry Il Rustico, first experience was a pleasant one (thanks to the waiter on duty on may 16 evening), second one was very disappointing ... I dind't know what to think ... I even thought that my beef involtini should be larger and someone thought of playing a nasty trick on us, not to mention paying 2 potato fries and getting one. I left with a bitter taste ...

The position is not the maximum, but not so bad. simple, maybe a little old. but boys the dishes and especially the superlative pizza. super moisturized pasta a... read more The position is not the maximum, but not so bad. simple, maybe a little old. but boys the dishes and especially the superlative pizza. super moisturized pasta and high quality ingredients, are the properties of this super good and super crunch pizza! friendly and familiar staff, we had dinner very well in a not too chaotic and friendly cotext, we were very well and we will definitely return. Very well.

Very good food, nice decor, we were here last Friday, the food was fantastic and the service was very friendly, there were no additional fees like envelopes and... read more Very good food, nice decor, we were here last Friday, the food was fantastic and the service was very friendly, there were no additional fees like envelopes and you 'd want to leave a tip. Unfortunately, today 's visit spoiled this impression a bit. Suddenly, the bitters cost more than the menu and we were also charged 5 euros for service, which wasn 't the case on Friday. It 's a shame that the approach was so different depending on the waiter.

The staff were friendly and always smiling. The service and food were truly excellent. The first time they cooked the fries incorrectly because they were too ra... read more The staff were friendly and always smiling. The service and food were truly excellent. The first time they cooked the fries incorrectly because they were too raw, but the waitress immediately tried to fix it, saying she'd remake the pizza or maybe even bring out a new batch of fries. As a customer who's worked in this industry, I know the work that goes into it, and of course, I politely declined the offer, simply wanting to highlight the oversight. I went back yesterday for an appetizer and a main course, and what can I say...everything was really good, and the service was excellent. I'll definitely be back!