Red Robin - Abilene

I've been visiting this Red Robin for the past six years, primarily because it's my favorite lunch spot with friends. However, based on my recent experiences, i... read more I've been visiting this Red Robin for the past six years, primarily because it's my favorite lunch spot with friends. However, based on my recent experiences, it seems that...

"This is definitely not my favorite burger spot! We were quite disappointed with both the food and the service. Out of our seven orders, three were incorrect, a... read more "This is definitely not my favorite burger spot! We were quite disappointed with both the food and the service. Out of our seven orders, three were incorrect, and we will most likely not be returning."

When we arrived in town, there weren't many restaurants open, so I was really grateful that Red Robin was open later. I wasn't in the mood for anything too heav... read more When we arrived in town, there weren't many restaurants open, so I was really grateful that Red Robin was open later. I wasn't in the mood for anything too heavy, and also...

Ok, just stopped for a drink with the wife before an appt. We sat in the bar. It was happy hour, which was nice. We had a few drink specials and some Yukon chip... read more Ok, just stopped for a drink with the wife before an appt. We sat in the bar. It was happy hour, which was nice. We had a few drink specials and some Yukon chips with beer cheese. Nice atmosphere, and the bar staff was great. We'll definitely be back forthe happy hour

My order came out wrong, but bear with me, their customer service ROCKS! We came with our family a week ago at 11am on a Sunday. Everyone ordered their meal and... read more My order came out wrong, but bear with me, their customer service ROCKS! We came with our family a week ago at 11am on a Sunday. Everyone ordered their meal and I ordered the crispy chicken salad with ranch. within 13 minuets, all of our food came out. Itwas brought out by a food runner who promptly put the chicken strip basked down in front of me. I told him that I ordered thesalad and he went to get our waiter. When our waiter returned, he began by apologizing for the mix up and asked again exactlywhat I wanted. I gave him the order and he made sure that it was expedited. Yall, he went above and beyond. He had alreadymade sure that everyone in his section had been taken care of and was filling drinks left and right. He comped my meal (eventhough it was an honest mistake) and let us take home the chicken strip meal. He even offered us to go cups for all of ourdrinks. I truly enjoyed the customer service that we experienced. We will be coming back soon.