Dunkin' - Abilene

I was expecting a wide variety of flavors, but their selection was quite limited—similar to what you might find at HEB, but the prices were much higher. Additio... read more I was expecting a wide variety of flavors, but their selection was quite limited—similar to what you might find at HEB, but the prices were much higher. Additionally, the pint of pistachio I bought had ice crystals in it, which made me feel like I was overcharged for some old ice cream.

I went to the restaurant this morning to order a frozen coffee and a sausage, egg, and cheese croissant. Unfortunately, both items were still frozen when I rece... read more I went to the restaurant this morning to order a frozen coffee and a sausage, egg, and cheese croissant. Unfortunately, both items were still frozen when I received them. It’s hard to fathom that a place in the food industry would serve a sandwich that’s only partially thawed, especially handed to me at the drive-thru. That’s simply unacceptable. To make matters worse, when I tried to call the store to report this, nobody answered. There were plenty of staff on duty this morning, so how could no one pick up the phone? That’s inexcusable. I believe I deserve a full refund for this experience.

WOW!! I just walked in about 20 minutes ago (around 8:20) and couldn’t decide what to order. Chris was amazingly kind and had me laughing at my indecision. He c... read more WOW!! I just walked in about 20 minutes ago (around 8:20) and couldn’t decide what to order. Chris was amazingly kind and had me laughing at my indecision. He convinced me to try the largest chocolate iced coffee, and naturally, I added extra chocolate. He’s by far the best employee I’ve ever encountered. Seriously, however much he’s being paid, he deserves a raise. He went above and beyond, and I’ll definitely come back every time he’s working! Thank you, Chris! I’ll always sing your praises!

The drive-thru line was somewhat lengthy, but I was able to navigate it without any issues. The employees were very friendly. read more The drive-thru line was somewhat lengthy, but I was able to navigate it without any issues. The employees were very friendly.

Rebecca is one of the kindest employees and pays great attention to her regular customers. She is warm, caring, and friendly, always doing her best to keep up w... read more Rebecca is one of the kindest employees and pays great attention to her regular customers. She is warm, caring, and friendly, always doing her best to keep up with the fast pace while maintaining a smile. A big thank you to her for making customers feel appreciated.