Excelsior CaffÉ - Feedback

Same issue as mentioned by other customer. They added 80% of the cup with ice in the matcha latte I ordered. This is very bad.

Staff level of English is not adequate for international airport, and inferior to what I experienced everywhere else in Japan.

This chain is everywhere including at Narita Terminal 2. Originally planned on visiting Priority Pass lounges at T2: IASS or T.E.I. but both are landsides and h...

Very polite and hardworking customer service. This place gives you a chance to relax before a flight.

This place has better seating which is valuable as the terminal has free seating only at the gates. Staff are amazing very efficient and pleasant. They do a gre...

The ice coffee was pre-made in the jar but the service was so quick. Very quick. They have regular syrup, non sugar syrup and cream on the counter.

Smoothest milk frothing I've ever tasted. It's amazing. I'm not sure if it's because I'm jet lagged or had zero expectations from an airport cafe but damn...

Lovely hangout spot with charging ports, plenty of seating area, TV screens with flight updates, and best of all they offer cremia soft serve! (And...