The Cookie Factory - Troy

What User likes about The Cookie Factory:
I bought a cake and cookie cake for my daughter's graduation party and I must say as someone who makes cakes myself, this is by far the best cake I have ever had. The cake was beyond moist and super delicious. The decorations and piping could be improved but overall I was very pleased as were all the guest. View all feedback.

What User doesn't like about The Cookie Factory:
terrible customer service. rude, impatient and unpleasant. they take the phone off the hook and they can't go through to place an order. the latest is that they can't call and have a little bit aside for picking up later on the day?! I've been doing it for years and suddenly they say we won't. I'm done with this company, they can only tolerate so much uneasy and lack of decent customer service. the product is very go... View all feedback.