Telepizza Calle Real - Torrelodones

What Iker Barrondo Martín doesn't like about Telepizza Calle Real:
1.5 hours later, I call to see what's happening with the order. They tell me that it is coming out. I ask to speak to the manager Joa, to ask for explanations and request a discount, Joa laughs and says she can't do that, when they have offered it to me a thousand times to compensate for the mistake (Joa ended up hanging up the phone, she didn't know what to say). Terrible service, even worse customer service, no one takes responsibility for the error. The order arrived very late, cold and I had to reheat it as seen in the photo. They didn't offer me any solution. I don't understand how a person who works customer-facing has so little tact and empathy with a dissatisfied customer (and rightly so).