Subway - Suffield
Subway
Description
This Subway location offers a mixed experience. Many praise its cleanliness, ample vegetarian and dietary options, convenient parking, and kid-friendly atmosphere. Friendly and helpful staff enhance the service, making it a solid choice for quick, customizable meals like the Rotisserie-Style Chicken or Sweet Onion Chicken Teriyaki subs. However, others report serious issues with food quality, including poorly made sandwiches with missing ingredients and soggy breads. Complaints about unprofessional customer service have also surfaced, tarnishing the overall experience. While some find it welcoming and efficient, potential diners should be cautious and prepared for variable food and service standards.
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Feedback
Went here for a quick dinner for my family, and it turned out to be the worst meal ever. Absolutely worst Subway in America! I got one meatball on my meatball sub. My kids ham sandwich had no ham and just cheese, my flatbread cold cut combo was wet. Called Subway to see what was going on and get a refund and got a 17-year-old punk, who decided to swear at me and tell me "if I didn 't like it, then to go to hell "Then proceeded to tell me if I wanted to log a complaint to call back when a manager was there, which won 't be until next Wednesday NEVER GO TO THIS SUBWAY EVER! Let alone their subs being terrible now their customer service is awful at least in this location An absolutely terrible experience and terrible website along with their foodNot worth even calling them back to get a refund. Will be the last time I ever go to Subway.
Paid over $10 for a foot long tuna sub. 4 tiny scoops of tuna, 2 pieces of American cheese in total (4 diagonally cut half slices), 13 slivers of onion, 6 pickle chips and 19 slivers of olive. This place is a major rip off in my book and I will never be back. Subway isn’t the place to get your money’s worth in my opinion.
This is the best subway around .Very clean compared to others .Vegetarian options: Plenty of optionsKid-friendliness: Great for kids on the runParking: Great parkingWheelchair accessibility: Very easy in and out . The door could be to heavy to openDietary restrictions: Plenty of options
I found myself on Mountain Road, freezing and bruised on a cold, damp January night when I stumbled upon this restaurant, drawn in by its inviting lights. As I stepped inside, the comforting warmth from the toaster ovens enveloped me, and I was greeted by a friendly young sandwich artist. His soft, yet deep voice was as soothing as a gentle purr. When he asked what I wanted, I jokingly responded, "A hug." To my surprise, we embraced for what felt like an eternity—30 minutes of safety and warmth in his strong arms. After we finally parted, he sweetly offered me black olives one by one while I knelt in front of him. The best part? He didn’t charge me for any of it.
I've never encountered anything like what happened tonight in all my years! I ordered a couple of footlong sandwiches online, and my husband picked them up. When we got home, we realized they were made incorrectly—some ingredients and sauces were switched. My husband took them back, and the staff member insisted they were correct, so she rewrapped them and sent him home again. When I opened them, it was clear they were still wrong. Back to the car I went! As soon as the staff member saw me, she claimed the order was correct. I asked her to come over and compare the sandwiches to the receipt. She acknowledged her mistake but refused to fix them, telling me I needed to leave the store. Then she went into the back room and wouldn't come back out. Another employee named Sarah came over and was friendly, but it seemed she was following the direction of the first girl and couldn't assist us further. They wouldn’t provide the manager's name, although Sarah mentioned that someone might be able to help us in the morning. I asked her how she would feel in my situation, and she said she wouldn't appreciate being treated that way. It was just so unfair! Now we’re stuck with soggy footlongs after all the back-and-forth, and there’s no refund since they said they couldn’t process one.
Menu
Beverages
Gold Peak Sweet TeaGold Peak Real brewed black tea sweetened + real cane sugar. High quality tea leaves make for a flavor so refreshing you’ ll swear it was homemade.
Subway® Series
#9 The ChampTender hand‐pulled rotisserie‐style chicken; a double helping of Monterey Cheddar; green peppers; & red onions. Topped off + creamy Peppercorn Ranch & served toasted on Artisan Italian bread. This one’s a winner!
#5 Bella MozzaLotsa meat & lotsa mozzarella make this special. Thin‐sliced Black Forest ham; our capicola; & BelGioioso Fresh Mozzarella on fresh‐baked Artisan Italian bread. Topped + spinach; tomatoes; red onions; & banana peppers & drizzled + our tangy
Drinks
Gatorade Fruit PunchThe thirst quenching taste of fruit punch to rehydrate & help maximize your performance.
Drinks
Honest Kids Super Fruit Punch