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El Pollo Loco 1090 S White Rd, 95127, San Jose, Un...
+14087298797
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The restaurant from San Jose offers 48 different meals and drinks on the card at an average $18.2.
El Pollo Loco, known for its delicious grilled chicken, has recently faced criticism over deteriorating service. While patrons love the flavor and quality of the food, particularly the standout chicken, they report long wait times—often exceeding 30 minutes—as staff appear overwhelmed and inattentive. Customer service issues have been highlighted, with complaints about rudeness among newer employees and inaccuracies in order fulfillment. Despite these setbacks, loyal customers still appreciate the restaurant's offerings, hoping for improved management and a return to the efficient, friendly experience they once enjoyed.
What Eduardo Herrera likes about El Pollo Loco:
I love their chicken, especially when I can see it's on the grill and I can see what I'm going to eat it's nice only problem I had was it took a long time for my order I mean they had it look like they had enough employees but I know there's a lot of chit chat going on and I don't know it's like it was a little bit confusion or something but I'm happy with my food it was great. I hope it stays that way. View all feedback.
What Ricardo Magańa doesn't like about El Pollo Loco:
This place just to be a lot better! Few changes of personal has made a big difference! Some new employees are rude and stingy! Rosario,the lady taking orders in the window is one of those. They're not polite with customers! Managers and other long time employees do great job! I hope they do something to make it like it just to be! View all feedback.
This is my most favorite El pollo Loco. This one has better chicken that’s the other El pollo’s...
I love their chicken, especially when I can see it's on the grill and I can see what I'm going...
Two classic chicken burrito ordered at 11:29am on 4/1/2021 ready at 11:41am. Nothing special.
They always forget to put an article in our pocket. At first they didn't give us our chicken in...
The place was nice, it was the staff there who were very rude especially Brisa. I was in the re...
Grande Avocado Chicken Bowl
Ripe avocados with citrus-marinated, fire-grilled chicken breast, cool sour cream, sweet corn, shredded cheese, cabbage, house-made pico de gallo salsa, rice and pinto beans. Includes chips and salsa.