KFC - Phoenix
KFC
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On this webpage, you will find the complete menu of KFC from Phoenix. Currently, there are 1 dishes and drinks available.
KFC in Phoenix, AZ, is a beloved American eatery known for its delicious fried chicken and comfort food, boasting an average rating of 3.3 stars. The restaurant welcomes diners from 10:00 AM to 11:00 PM, making it a convenient choice for lunch or dinner. If you’d like to hear what others think or reserve a table, don’t hesitate to call (602) 272-0581. Prefer to enjoy KFC at home? You can easily order through DoorDash. If you're seeking similar dining options, be sure to check out Wingstop and Subway. Have you visited us before? We’d love to hear your thoughts in a review!.
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**KFC Location Lacks Efficiency Despite Good Food** Dining at this KFC location offers a mixed experience marked by delays and inadequate service. Patrons have reported extended wait times, sometimes exceeding an hour and a half just to order, with staffing issues exacerbating the frustration. Although the food receives positive remarks, customers frequently encounter challenges due to unpreparedness, including delays in providing utensils. Staffing morale appears affected by uncomfortable working conditions, such as the absence of air conditioning. In addition, communication gaps and order mishaps have led to dissatisfaction, making this KFC a place where good food struggles against inefficiency and poor customer service.
Doors to the lobby were closed early. Pulled up to the drive thru and told to wait. I waited 10+ minutes in an empty drive thru and decided to drive off.
I would give this place 2 stars. Usually, when I order my wings, they come out perfectly cooked. However, today, when I got home and was ready to enjoy them, I discovered that the chicken wasn't fully cooked. When I called to let them know, instead of apologizing for the inconvenience and offering to prepare a new order quickly, the employee told me to bring the wings back so they could cook them for an additional 5 minutes. No, thank you—I would prefer a refund.
When we visited, the restaurant wasn’t busy, but we found it a bit tricky to locate since it isn’t right at the intersection. It’s actually south of the gas station on the corner. The staff was attentive, though not particularly friendly—possibly due to the predominantly Hispanic neighborhood and the fact that we are white. The service was quick, but we had to go back inside to ask for plates and utensils for our family meal. It was surprising how long it took them to find the utensils; not everyone is taking their meal home! Given its location next to one of the busiest freeways in the Phoenix area, you’d expect them to be better prepared. It took them longer to locate the utensils than it did to fulfill our order! While the dining room was open for customers, we only noticed one person eating at a table. On the upside, the food was good.
We were not able to use our 20 piece coupon, said in their system fir 3 cole sales 2 mashed potatoes. We ordered over $60 in food told to pull to the front next to the SUV we did, waited over 20 minutes, tried to ask a gentleman how much longer, hehumbled they will let me know, as the dining room was already closed not even 9pm mind you as the sign says it's open till 10pm.I tried calling the location multiple times no answer so I knocked on the door as they were cleaning the dining area. Come tofind out over 30 minutes later our food was giving to some one else, they will give us s refund. We have s family of 6 that wasat home waiting for dinner, no remorse or sympathy. This is ridiculous!!!
I don?t know how the owner expects these employees to give great customer service and work hard when they have been without a/c for over a month. I come in everyday and the heat is unbearable! This is Arizona outside temperatures are 110 degrees I couldimagine being next to a fryer. The owners do not take care of the workers the way they should be taken care of!
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