Kfc - Mattoon
Kfc
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Here you will find the menu of Kfc in Mattoon. At the moment, there are 2 dishes and drinks on the list.
KFC in Mattoon, IL is an American restaurant with a 2.5-star rating. Operating hours are from 10:30 AM to 10:00 PM. Call ahead to check for availability or reserve a table at (217) 234-6886. Delivery options available through Uber Eats or DoorDash. Explore more menu options from Dairy Queen and Domino's Pizza. Share your dining experience and leave a review!.
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This restaurant delivers wildly inconsistent experiences: some visits boast friendly staff, clean dining, and hot, well‑cooked food—plus a notably good, affordable buffet—while others report rude drive‑thru service, missing items, pricing discrepancies, foul restroom odors, and undercooked chicken. Management responsiveness appears lacking. Patrons praise value and occasional warmth but warn about order accuracy, sanitation, and food safety, advising caution until consistency improves.
I hit my limit when I ordered two items and neither was in the bag when I got home. The sides were correct, but both main dishes were missing! This is the worst restaurant in town. They’ve lost me as a customer for good. I’m serious—just ask Papa John's how often I’ve ordered from them over the past 20 years! If you let me down, you lose my business forever.
KFC's service was quick and impeccable. The menu offered delicious options, and the chicken was exceptionally flavorful and tender. We will certainly be coming back!
After waiting 10 minutes in the drive-thru with no response and having to go inside three times to fix my order, they still ended up getting my food wrong.
This is the worst KFC I've ever been to. The customer service is practically nonexistent. As soon as you approach the bathroom, the awful smell hits you before you even open the door. The chicken seems to be undercooked to a concerning degree. Honestly, you’d be better off going to the convenience store next door, buying a bag of cheap frozen chicken, bringing it home, cooking it yourself, and enjoying a meal that's not only cheaper but also safer from food poisoning.
The girl who took my order at the drive-thru was rather rude. Each time I ordered something, she would simply ask, "Is that all?" as I continued to place my order, repeating the same question with no enthusiasm. In contrast, the young man who processed my payment was very friendly. However, when the girl finally returned my card, she almost threw my order at me and crumpled my receipt before tossing it down without making eye contact or saying anything at all.
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