Bubble Bee - Gilbert
Bubble Bee
Description
Despite its enticing menu and unique bubble tea offerings, customer experiences at this restaurant vary significantly. Many patrons have encountered rude or unprofessional service, leading to feelings of unwelcomeness. Complaints about drink preparation errors and cleanliness issues detract from the overall enjoyment. Conversely, some enjoy positive visits characterized by friendly staff, swift service, and delicious drinks. The extensive flavor options, particularly the unique combinations like Honey Bloom and Cloud 9, have earned accolades from satisfied customers. Nonetheless, the inconsistency in service quality raises concerns about returning, leaving potential guests uncertain about their experience at this bubble tea haven.
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Feedback
This restaurant is always bustling on the weekends. The interior is quite small, so they recommend avoiding busy times to prevent bumping into others.
This restaurant is a fantastic choice for boba tea. They offer a wide selection of options and I found that they had just as many unique choices as any other boba tea place I have been to.
I had visited this restaurant a few times before and had initially thought it deserved at least 3 stars. However, on my most recent visit, I was disappointed and decided not to return. Here's what happened.
After we received our order, my wife's drink had poppers instead of the regular honey boba, which we had clearly specified while placing our order. My wife went back to the register to have this corrected, and the employee responded by saying, "You must have ordered it wrong," before simply adding honey boba to the drink without offering an apology. This experience has left us feeling unwelcome and unvalued, and it makes us hesitant to return, given how poorly my family was treated by the staff. The lack of professionalism was truly disappointing.
Our first time coming here and last. We came in to check it out and they have a lot of options so we were looking over the menu for a while before finally deciding. No one else was in the store, we weren't in anyone's way. The girl taking our order named either Nellie, or Mellie seemed angry to adjust a part of the order and was snippy and rude. Once we got our drinks, there was a hair in it. Even if the drinks are good, it's not worth dealing with that type of service.
Menu
Blended Fruity Drinks
Pm Mango Popper, Peach Jelly$7.0Traffic Light Kiwi Popper, Strawberry Jelly$7.0Over Ice Creamy Drinks
Coffee Break Organic Honey Boba And Coffee Jelly$6.8Over Ice Fruity Drinks
Bff Kiwi Popper, Strawberry Jelly$6.1Casual Friday Orange Popper, Mango Jelly$6.1Mango All The Way Mango Popper, Mango Jelly$6.1