Panera Bread - Boardman
Panera Bread
Description
Panera's reputation appears to be a double-edged sword, as patrons report both delightful and deeply disappointing experiences. While some guests rave about the quality of lattes and the welcoming atmosphere, numerous complaints highlight inconsistent food quality and poor service. Reports of subpar sandwiches with scant ingredients, wilted salads, and unhelpful management have tarnished the brand's image. Issues with drive-thru wait times and messy donations further complicate matters. However, acts of kindness from staff can redeem the experience, reminding customers that dedication to service still exists amidst the challenges. Overall, it seems consistency remains a pressing concern.
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Going downhill, I used to eat here a lot, not so much anymore.Decided to try again. Awful basically paid 12.00 for bread and cheese.Where the meat?????????
The condition in which they send out their donations is shameful.It might be seconds but it shouldn't look like it.Half of what is given has to be disgarded due to damage.They hang their proud banner stating how many people they've helped with their donation program but you don't see the disgraceful condition of those donations until you're the one picking them up at night.Everything just thrown in a bag or two, mixed together with allergens and onion products.Pastries just clumped all together in a bag smash by other pastries. If they do stick them in a box, it doesn't change how everything is just thrown in together.They shouldn't be proud, they should be ashamed!Our church has had to toss so much of thier donations over the years and go buy product from another place because it just wouldn't be right to serve our people in need such damaged product. ?This isn't a one off at this location either, it's like this at a lot of Panera locations.
Ordered ahead to pick up in drive through. Only one car ahead of me, I waited 17 minutes. By the time I got my food , all the ice in the pop had melted, sandwiches Luke warm if that. Drive thru at this location is the worst by far. I'll never do pick up this way again , I'll just walk in .
It’s amazing how awful this Panera location is compared to others like Canfield. Ordered a salad and most, if not all, the greens were slimy, discolored, and wilted. Then, the topper was finding a long dark hair in my food. I called the manager and he was of no assistance. Poor quality, poor customer service, gross.
Menu
Bakery
Sandwiches
Napa Almond Chicken Sandwich Chicken Wild Rice Soup$8.5The Chef's Chicken Sandwiches Family Feast$57.2Family Feast Value Meals
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