Panera's reputation appears to be a double-edged sword, as patrons report both delightful and deeply disappointing experiences. While some guests rave about the quality of lattes and the welcoming atmosphere, numerous complaints highlight inconsistent food quality and poor service. Reports of subpar sandwiches with scant ingredients, wilted salads, and unhelpful management have tarnished the brand's image. Issues with drive-thru wait times and messy donations further complicate matters. However, acts of kindness from staff can redeem the experience, reminding customers that dedication to service still exists amidst the challenges. Overall, it seems consistency remains a pressing concern.

Last update: 17.01.2026 from: Christina

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★ 3.9 / 5 from 3018 reviews

Was User at Panera Bread a mag?
I had a wonderful experience at this restaurant. The service was excellent, and the food was consistently good. I was in town for college softball and was delighted to discover Panera, as it's one of my favorites. View all feedback.

What Sandra Sayers dislikes about Panera Bread:
This morning, I bought a bacon, egg, and cheese sandwich on a sesame bagel. It was priced at $6.69 and only had two half pieces of bacon on it, which I found to be ridiculous. I was so disappointed that I will never go back. If I owned a restaurant, I would be embarrassed to serve such a sandwich to a customer. It is shameful to take advantage of people like that. I wish I could show the video I took because it was l... View all feedback.