Factor - Batavia
Factor
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A comprehensive menu of Factor from Batavia featuring all 5 menus and drinks can be found here on the list.
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Was James M at Factor a mag?
I have to say, my experience has been fantastic so far. I tried the butter chicken and the vegan mushroom masala, and both dishes were delicious. I was looking for low-calorie, tasty food that could be cooked in either the microwave or the oven, and I found exactly that. The only downside I've noticed is that the plastic containers become flimsy after being microwaved. However, at under $10 per meal, this is a great... View all feedback.
What Robert Verc dislikes about Factor:
The customer service is terrible. Recently, our meals have arrived late or were not what we ordered. We were charged multiple times, even though our meals never reached our home, and getting a refund has been nearly impossible. It's really disappointing to see a business decline so quickly. I wish them good luck in addressing these issues! View all feedback.
I have to say, my experience has been fantastic so far. I tried the butter chicken and the vegan mushroom masala, and both dishes were delicious. I was looking for low-calorie, tasty food that could be cooked in either the microwave or the oven, and I found exactly that. The only downside I've noticed is that the plastic containers become flimsy after being microwaved. However, at under $10 per meal, this is a great bargain and a real time saver!
The food is average and overpriced, lacking in portion size. Cancelling an order is a hassle, and they refuse to issue refunds even if the food hasn't been prepared or dispatched. Save your money and steer clear of this place.
Unfortunately, the latest box was just average, so I decided to cancel my next order. However, it seems I missed the cancellation cutoff by 9 hours, and despite having supposedly received a notification about it four days prior, I didn't receive any email (I checked my inbox, deleted items, and spam folder—nothing). They refused to cancel the order. Factor claims, "As a growing brand, we are constantly trying to improve," but this isn't the way to do it. It's disappointing to be treated this way, only to be met with gaslighting and refusal to assist with an order that won't ship for several more days. Given these frustrating experiences, I will NEVER order from Factor again. Two thumbs down.
The customer service is terrible. Recently, our meals have arrived late or were not what we ordered. We were charged multiple times, even though our meals never reached our home, and getting a refund has been nearly impossible. It's really disappointing to see a business decline so quickly. I wish them good luck in addressing these issues!
I had a terrible experience with this meal delivery service. I followed the proper procedure to cancel my order before the Wednesday deadline, but their system failed to process the cancellation. When I called seven hours later upon realizing their mistake, they refused to cancel the delivery, even though there was still a full week before the scheduled date. As a result, I’m $85 out of pocket, and the food will sit and spoil at my door for three weeks until I can dispose of it. I'm canceling my account immediately!
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Indian
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