West Street - Bar Harbor

What User likes about West Street:
I had a wonderful stay at a beautifully decorated room in downtown Bar Harbor. The room was spacious enough for my family of six and conveniently located near great restaurants. We were also close to Acadia National Park, which was a major highlight of our trip. The views of the harbor at night were absolutely stunning. The staff was friendly and welcoming, and we enjoyed access to a lovely outdoor pool overlooking t... View all feedback.

What User doesn't like about West Street:
"We had a reservation in place, but unfortunately, my wife tested positive for COVID a few days before our trip. I called to cancel, and was informed that we were still within the cancellation policy window. However, they told me that if I canceled, we would lose the full amount for the two nights, which was not inexpensive. They offered the option to reschedule once, but I was initially planning to visit in September. Later, our airline canceled all the flights in July. When I contacted the hotel again to try to get a refund, I was told that since we had attempted to cancel back in May, their policy still applied and I would forfeit the full payment for our two-night stay. This place and its policy were incredibly frustrating!".