Estia - Zwickau

Unfortunately, our visit did not live up to the expectations suggested by the price-performance ratio. The quality of the food fell significantly short of compa... read more Unfortunately, our visit did not live up to the expectations suggested by the price-performance ratio. The quality of the food fell significantly short of comparable experiences at other restaurants. The service was particularly disappointing: our appetizer plates were cleared away before we had finished them, and the main courses were placed directly on top. This constant feeling of being rushed, even though the restaurant wasn't full, created an unwelcoming atmosphere. The ambiance also felt more like a dance hall and hardly conveyed the expected Greek flair. Overall, a disappointing experience.

The dining area is large and open, attached to the hotel. The service staff were aloof, sometimes even curt, but certainly trying their best. The food was somet... read more The dining area is large and open, attached to the hotel. The service staff were aloof, sometimes even curt, but certainly trying their best. The food was sometimes very simply prepared and lacked the authentic Greek experience. Vegetables were also scarce. The breakfast, however, was much better.

Restaurant Estia: We returned for dinner for the first time since our last visit in the spring. Unfortunately, we don't have much positive to report. Appetizers... read more Restaurant Estia: We returned for dinner for the first time since our last visit in the spring. Unfortunately, we don't have much positive to report. Appetizers and main courses were served practically simultaneously. The salad from the salad bar looked fresh, but apart from a thick pink salad dressing, it only had vinegar and oil. The coleslaw was laced with pure vinegar. The main courses were served so quickly after we ordered that they must have already been prepared and were simply reheated. The beef liver was dry and tough, the lamb chops unseasoned and served on a pile of raw onions. When we arrived at the restaurant (about half an hour after opening), there were cardboard boxes on the floor. Every few minutes, young women appeared from the kitchen and helped themselves to the restaurant's coffee machine. The only positive aspect was the excellent service from the older waiter, who has been a regular at this restaurant for a long time. Compared to the pleasant stay and excellent food at Estia just six months ago, we are very disappointed.

We went there as a family to celebrate someone 's birthday. I have never experienced such a disappointment in a restaurant. 1. We had to wait 45 minutes for our... read more We went there as a family to celebrate someone 's birthday. I have never experienced such a disappointment in a restaurant. 1. We had to wait 45 minutes for our drinks order. 2. The glasses smelled bad. 3. The staff was completely overwhelmed and unmotivated. 4. The food was freezing cold, and the steak was raw/cold instead of medium. 5. Furthermore, no one acknowledged our changes or requests. 6. The appetizer arrived with the main course. In short, the level of disgust was unparalleled that evening. To top it all off, two people felt extremely ill from this food. Luckily, we took the food away from the children and got them something from McDonald 's. I hope a food safety authority reads this!

Phew, where do I begin? The staff were completely overwhelmed; ordering a drink and getting the menu felt like it took forever. The manager himself finally aler... read more Phew, where do I begin? The staff were completely overwhelmed; ordering a drink and getting the menu felt like it took forever. The manager himself finally alerted the waitresses, after staring at their overwhelmed faces for quite some time. Ordering food went smoothly and was served in a reasonable time. Unfortunately, the order was anything but correct; instead of fries, they delivered lukewarm frozen fried potatoes. When I asked, they said they were out of fries. (It would have been nice if someone had let me know. Okay, it was just a side dish, but what followed was a complete impertinence: I was served gristly and chewy souvlaki. Probably leftovers they managed to scrounge up in the kitchen. I ate what I could and returned the rest. The manager was visibly disappointed with his own product. However, that's all I got, and an ouzo on the house. Looking at the pictures from other reviews, I hope this was an isolated incident. Unfortunately, it was the first and last time for me. Customer service and decent products are different. Conclusion: By far the worst souvlaki I've ever eaten.