Casey's - Zumbrota
Casey's
Description
Casey's North blends a clean, efficient small‑town convenience store with beloved pizza and an expanded drink selection. Staff can be genuinely helpful in emergencies, but service is inconsistent: orders sometimes arrive cold or incorrect, special toppings have been missed, pickup timing and card payments can be unreliable, and customer-service tone varies. A convenient roadside stop ideal for families and road trippers seeking quick takeout, but expect possible delays, communication hiccups, and mixed mask/safety practices.
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Feedback
I had a terrible experience at this restaurant. I was given the wrong pickup time and ended up waiting over 30 minutes. The cashier, Tymikm, really lacked customer service skills. I would not recommend going to this place at all.
I visited Casey's to buy cigarettes and was informed that their checkout machine was out of order, so I could only pay with cash. Unfortunately, I don’t carry cash. Then, a black woman who works as a cook came out and started arguing with me. This is the second time I've had an unpleasant experience there. I want to report her because she falsely claimed that I was with my grandchildren, but I haven't seen my children or grandchildren in eight years.
This slightly smaller Casey's location excels in cleanliness and efficiency. It's easy to find, and the store is well-organized, which I really appreciate. They offer a drink selection that goes beyond just Coke and Pepsi, featuring a variety of teas and juices, as well as the renowned Casey's pizza. I can't help but hear about it every time I visit a small-town Casey's, and this visit was no exception, as two men rushed in eager to grab some pizza. Just a note for those concerned about the pandemic: while I and one other employee wore masks, one employee did not, and two customers entered the store without masks.
Donuts are best
Caseys North: I ordered online almost an hour before pickup, requesting a pizza with double pepperoni all over, pineapple, and light onion on the left side (I know, what side is left?). What I received was a cold pizza with single pepperoni and an abundance of onion across the entire pizza. There was no pineapple, and my kids wouldn’t eat it because it tasted overwhelmingly of onions. I called to explain that I wasn’t upset, as mistakes happen, but I had paid extra for the toppings and would like a refund for those. I was told there was nothing she could do except offer me free breadsticks. Seriously? The last thing I want is more cold breadsticks. It was clear my order was prepared when I placed it rather than fresh for the pickup time I scheduled. Despite the numerous complaints I’d seen about them, I decided to order anyway to see for myself. I rate this experience zero out of five stars.
