August - Zürich

Enjoyed an early evening meal here, enjoyed the food and service was good too. read more Enjoyed an early evening meal here, enjoyed the food and service was good too.

Roger 's service was the reason we will never eat here again. Additionally, the portion size is incredibly small for the price. (Gazpacho for 17CHF was a small... read more Roger 's service was the reason we will never eat here again. Additionally, the portion size is incredibly small for the price. (Gazpacho for 17CHF was a small cup, after a large portion of pasta with tomato sauce for 28CHF my stomach was still growling.

The way we were received was unacceptable, if you can even call it a reception, as soon as we approached the restaurant, the fact that we spoke a different lang... read more The way we were received was unacceptable, if you can even call it a reception, as soon as we approached the restaurant, the fact that we spoke a different language. We were rejected in a very ungrateful way and nothing, I came to Zurich because of its openness and cosmopolitanism. I am very disappointed with this gentleman who is the manager of the restaurant as half of the seats were empty.

Amazing food, great staff, very clean, delicious deli. read more Amazing food, great staff, very clean, delicious deli.

On December 17th, 2022 we spontaneously decided to enjoy a late lunch in AuGust. When we arrived we asked a lady, who turned out to be the service manager Nadja... read more On December 17th, 2022 we spontaneously decided to enjoy a late lunch in AuGust. When we arrived we asked a lady, who turned out to be the service manager Nadja P., if there was still a table available for two people. She assured us that we could get a table in about 15 to 30 minutes maximum and suggested we hang out at the bar with a drink in the meantime. We were served at the bar by another employee who served us a cola and a ginger beer. After waiting for 40 minutes we thought it appropriate to ask for our table. Five minutes later we received a message from another employee that a table was finally ready for us. Despite the long wait, we hoped for some kind of compensation, perhaps some attention from the house. But this didn't happen. Instead, we settled our drinks bill at the bar, paid CHF 24 and gave an additional CHF 6 tip, and then went to the restaurant area. There we met Nadja P. again, who explained that she had lost sight of us at the bar. In the meantime the restaurant had noticeably emptied. We sat down and first ordered water. About 10 minutes later our waiter appeared to take our food order. We chose a salmon tartare, a goat cheese salad and, as the main course, Zurich Geschnetzeltes and a pulled beef burger. After another 20 minutes of waiting, we were served the starter. The accompanying toast was missing. Salmon tartare without toast… The waiter hastily assured us that the bread would be served shortly. But again we had to wait. After another 5 minutes we had to ask again about the whereabouts of the toast, which had already been waiting on the kitchen counter for a long time, but had now become cold and soft. Our water was empty in the meantime, but the waiter didn't notice this even when serving the main courses. Another 15 to 20 minutes passed before we even had a chance to order water again. Our plates were only cleared away 5 minutes after eating, while new tables were already being set next to us. In total we spent 2.75 hours in the restaurant and that without ordering dessert. I have never experienced such poor service, especially in an establishment that stands out for its good service. As a final note, we had to pay our bill in the entrance area as no one came to ask us about dessert or the bill. This disappointing experience led me to report the incident to the F&B Manager of the Widder Hotel, whom a good friend of mine knows personally. Unfortunately the manager never responded to this message. This ignorance, coupled with previous experience, now leads me to leave this public review. Mistakes can happen. What matters is how you react to it. Apparently the company doesn't seem to care that quality has declined. I think that the management change in recent years has contributed to this development. A management that doesn't care about the guest's concerns.