Papa Johns Pizza - Yuba City

The pizza is good for the price you pay. I absolutely hate the phone system. When I call to order, I get someone in a call center. I'd rather call and talk to someone in the restaurant.

I ordered my pizzas at 1:15pm and was to be delivered by 4:15. The driver was over 20 minutes late. And when I called the store all they could say was sorry. The only plus side was atleast my food was still warm I did a call from the owner did give me a personal call back and he was awesome to work with and friendly an was willing to correct things. The owner lived up to most of his deal. He said I quote. You next order is on us that being said was my entire order was supposed to be on the house. In stead they only want to cover what the original order was and the difference was only 17.95. If it was me i would have held my word on my deal.

Coupon didn’t work online. Called the store to get help. Basically the only options they gave me were place another order, without canceling my first order, and if it goes through then we’ll cancel the first order or shove free breadsticks at me that I did not want. Wasn’t willing to cancel and redo the order over the phone. Tried to tell me I had a faulty coupon when I’m staring at it and it’s valid. Then when I said I wanted to cancel the order she said ok and hung up on me without verifying it was done. Absolutely horrendous service for mediocre pizza at best.

So we ordered a pizza. Watched a whole almost two episodes of 45 minute show realizing our pizza hadn’t arrived, called and they said it was delivered. We looked outside nothing. We are in an apartment all of them are numbered we double checked to make sure everything was correct. They called back and said that there was another door they had to go through! Which isn’t true. Just up the stairs. Walked down stairs and saw it was left on the down stairs neighbors door step. And we opened the box and the pizza looks like it was thrown. I will include pictures. I am not happy. And I’ve never had a bad experience but this was just absolutely ridiculous.

Use to love this place but now they are slow and can't get an order right. Pizza is either burned or the toppings are not correct. Plus If you place an order and it says 20 to 30 minutes, it shouldn't take an hour and thirty minutes. Maybe they changed owners or something but won't be go back. If I could've given zero stars I would have.