Dunkin' - Youngstown
Dunkin'
Description
Dunkin' is facing mixed reviews, with many customers expressing dissatisfaction with service and product quality. Complaints about rude staff and incorrect orders are frequent, suggesting a need for improved customer interaction and attention to detail. Issues with drink preparation, particularly for complicated orders, have frustrated patrons. However, there are also positive notes, with some finding certain locations uniquely organized and efficient. The overall experience varies greatly, leading some to prefer local coffee shops for better service. For those seeking consistent quality and customer respect, it may be wise to explore other options.
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The iced coffee is consistently excellent, but the doughnuts are disappointing.
Never in my life have I had to send back coffee, until today.I was handed what looked like weak tea except I ordered a cold brew coffee. I handed the tea back and said I ordered cold brew, at which point the employee confirmed that is supposed to be cold brew coffee.I nicely asked then for the regular coffee, which sadly I could also completely see through. Worst coffee basically ever, you'll do better drinking the swill percolating in speedway.
Every time my fiancé and I visit, they frequently get my drink order wrong. Although they are willing to remake it, I consistently ask for a hot chocolate with extra mocha. I've also noticed that some staff members can be overly flirtatious with male customers; one even offered my fiancé their phone number, which I find quite unprofessional.
This is by far the worst Dunkin' I've ever visited. Every time I try to give it another chance, I just end up more disappointed! We stopped for coffee during an evening drive, but it was lukewarm. The employee quickly brewed a "fresh pot," but it tasted awful—almost like sewage! The girl at the window seemed like she was under the influence of something. I definitely won't be coming back to this Dunkin' again.
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