Dunkin' - Yorktown

I 'm thrilled they have the maple frosted donut back. That said, I stood in line inside this location for 10 minutes waiting to order. That 's not the issue I had. The issue is, during that 10 minutes, not one of the 4 employees working so much as acknowledged my existence or the existence of the people in front of or behind me. There was no greeting, no we 'll be right with you, no glance of apology. The first words I heard were when someone finally came to take the order of the woman in front of me.I get that the drive thru line was busy, but you can 't simply ignore a person like you ignore a car. Unacceptable. I 'll be going elsewhere for the maple frosted during the season. I won 't be making any other stops or purchases from an establishment that doesn 't seem to want me there.

What I ordered vs what I got. The employees all look confused and unprepared for their job. I feel like there is a big management problem.

Terrible service when she was taking our order she starting laughing in the middle of it. I had a mobile order and my boyfriend ordered at the speaker she told me they didn’t have crossaints, i said ok i will take it on a bagel she tells me she only has one sesame seed bagel i said okay can i get it on an english muffin and she says yes my boyfriend orders a sandwich on a english muffin also, we get the window and she tells us they don’t have english muffins or bagels defrosted so we have to get it on sourdough. she asks is that okay? i already paid for my order online so we both said that was fine. she hands us our food we thank her and she says nothing back. i open my food i take a bite of my sandwich and the bread is very hard and my boyfriends sandwich is half sausage and half cheese witch egg it wasn’t even fully assembled this isn’t the first time i’ve had problems with this location i would give zero stars if i cpu

I have been here numerous times and the people seem to have a problem keeping items in stock or don't care enough. It's now 11:49 and the shelves are nearly empty.

Lady working was so sweet and beautiful, drinks were yummy and cute little donut skewers to add on is a must