Wendy's - York

I would give zero stars if I could. I ordered through the app and picked up my food, but when I got home, my entire order was wrong and some items were missing.... read more I would give zero stars if I could. I ordered through the app and picked up my food, but when I got home, my entire order was wrong and some items were missing. When I called the store to file a complaint, I asked to speak with the manager. During our conversation about the mistakes with my order, she abruptly hung up on me. When I called back, she kept locking the phone and hanging up again. This Wendy's consistently disappoints, and I won't be returning again.

The Wendy's in Strinestown is generally quite unclean. During my visit, the beverage machine was out of order, and the only ice available was what was provided... read more The Wendy's in Strinestown is generally quite unclean. During my visit, the beverage machine was out of order, and the only ice available was what was provided at the counter. All the drinks lacked carbonation and tasted awful. Additionally, the staff seemed to be more focused on chatting among themselves than attending to customers. Overall, it was not a pleasant experience.

The restaurant's website stated that it opens at 6:30, so I arrived at 7:05. I waited by the intercom for about five minutes until someone came out from the bac... read more The restaurant's website stated that it opens at 6:30, so I arrived at 7:05. I waited by the intercom for about five minutes until someone came out from the back and informed me that they wouldn't be opening until around 7:45. Unfortunately, many morning workers like myself need to be at work by 8:00.

I gotta give this place a 5 stars as they got me through a busy drive through faster than chick-fil-a, and I’m so use to going to Wendy’s in my own area where e... read more I gotta give this place a 5 stars as they got me through a busy drive through faster than chick-fil-a, and I’m so use to going to Wendy’s in my own area where either the fries or the nuggets are always soggy or sadly made. These where the best nuggets and fries I’ve had from a Wendy’s since my childhood. I don’t think I was in that drive through for more than 3 minutes. I’m very impressed and I simply wasn’t expecting that kind of service from a Wendy’s until now. The manager should give praise to the staffs processes in the building as it is giving great customer service and speed.

Like most fast food places, it's hit or miss, which is why I am giving this Wendy's 2 stars. Walking in, the atmosphere seemed cleanly, but lacked enthusiasm. N... read more Like most fast food places, it's hit or miss, which is why I am giving this Wendy's 2 stars. Walking in, the atmosphere seemed cleanly, but lacked enthusiasm. No one appreciated being there it seemed. When we ordered, we were served after the couple and kids waiting for their food (they had more than me and my boyfriend, and we didn't even receive cups right away. After we got our food, my boyfriend's order was correct, but mine somehow was wrong. I had asked for 3 Jr. Cheeseburger Deluxe sandwiches and was told that there was no mustard in them, but when I opened up my sandwiches, they were 3 Cheeseburgers, complete with mustard, no lettuce, tomato, or onion like the Jr. Cheeseburger Deluxe is supposed to have.Now, I get mistakes happen, which is why I didn't say anything, but I do feel that my needs were not met. Customer service does not mean the customer is always right, but that also means you should try to meet the customer's needs, especially when it comes to the product you are making.I do not recommend this location at this time, but I do hope they get better.