Garden Room At The Principal York

I came to York travelling for few days. The food was great, various choices and well served . However I think this hotel need to pay more attention at maintenance. There is a night that hot water suddenly run out . After calling to the front desk, I realized that the boiler was broken and no hot water for bath for the night . Luckily I didn’t go to the gym and sweat a lot. But then I have to take a cold shower like those people in the Middle Ages. Using the kettle to boil water. Fortunately they still have electricity and WiFi. What I appreciated is that they respond to the problem quickly and the boiler is fixed the next day.

Such a beautiful elegant room and setting. Met our friends who travelled up to celebrate birthday/engagement. The staff were amazing and provided a very tasteful celebration desert plate. Thoroughly recommended none of us wanted to leave!!!

I wanted to take a moment to share my absolutely wonderful experience at The Principal York hotel. Recently, our team had the pleasure of utilizing the hotel's facilities for a business meeting. The meeting room provided for our event was spacious and well-equipped The attention to detail in setting up the room was impressive, ensuring that our meeting ran smoothly and efficiently. What truly stood out, however, was the remarkable catering service provided by The Principal York. The selection of food and beverages offered was not only delicious but also beautifully presented. I want to give a special shout-out to Sophie, the server in the restaurant. Her dedication and professionalism were truly remarkable. Despite the size of our group, Sophie managed to provide exceptional service with a genuine smile. She anticipated our needs, ensured that every request was promptly met, and added a personal touch that made our dining experience truly memorable. Many thanks to Sophie in the restaurant, Sophie E who made our booking and the whole team at The Principal York.

The hotel and room were fine for one night to attend a conference the next day. There had been a mix-up over rooms, not the hotel's fault, and I was checked in manually. I paid for the parking and gave them the registration. Three weeks later, I received a parking fine, no problem I could send a copy of the receipt showing I had paid. Appeal rejected! The letter explained that the terms and conditions are displayed in the car park saying you had to pay, however as a gesture, they would reduce the fine to £20. I could appeal more time etc., even if you pay if they do not have the registration, you are fined. I paid the £20

Staying at the hotel and was looking for a quiet place to do some work and have a mid day snack. Ordered the hummus with grilled flatbread and some olives along with a glass of champagne and sparkling water. Order was taken quickly. Slow to receive my champagne. Champagne was tepid, not cold/proper temp. Food arrived quickly and was unremarkable with the exception of a few rotten olives. After the delivery of my food, not a single soul came back to check if everything was ok. I sat with an empty glass of both water and champagne and dirty dishes on the table for over an hour. I don't normally write reviews, but I am still sitting here waiting for someone to bring a bill or even acknowledge my existence. Absolutely horrible service. On par with the room issues I suppose. Stark contrast to my earlier experience at the Grand Hotel.