Dunkin' - Yonkers
Dunkin'
Description
A local Dunkin’ location has faced mixed reviews, with customers lamenting a decline in quality and service. Many express frustration over incorrect orders, such as iced coffee served as hot, and the lack of fresh donuts. Service has been described as slow and inattentive, raising concerns about staff training and morale. Although the café’s late hours and convenience for nearby workers are appreciated, patrons note limited pastry options and overwhelming crowds. While some commend the staff for being friendly and diligent, overall sentiment suggests significant room for improvement in quality and customer service.
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Feedback
I praise this location for being open until 8 or 9 pm. I work locally and its very convenient to be able to grab coffee and a croissant here.The wait times are reasonable and the lines are typically short; I'm usually in and out in less than 5 minutes. Plenty of parking and the lot has 2 exits. The staff is friendly and they keep everything relatively clean and tidy.My major grievance is that they have limited selection as far as pastries go; they only have 2 or 3 different variety of munchkins, and limited quantities of everything else that's not a hot menu item.
I ordered an iced coffee, but what I got was a glass of milk instead. It was mostly milk with only a touch of coffee, and it was quite disappointing. The staff really needs better training.
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FAQ
More information
QR-Code for the menu
