Querreque - Online Table Reservation

Definitely not vegan friendly. You ask for vegan options, you explain in detail what that means, they say ok and bring you meat... read more Definitely not vegan friendly. You ask for vegan options, you explain in detail what that means, they say ok and bring you meat...

This restaurant is on Happy Cow which is a good app for vegetarian/vegan people. It shouldn't. Yes the view is cool, but the staff is not friendly and not compe... read more This restaurant is on Happy Cow which is a good app for vegetarian/vegan people. It shouldn't. Yes the view is cool, but the staff is not friendly and not competent.Several mistakes made our experience there the only bad (but really really bad!) restaurant experience we had during our trip in Mexico.1/ We are vegans. We were on a trip in Mexico for more than a week before and had no difficulty to have vegan meal in every restaurants we went. People were really kind and understandable about it. They make their best and we never complain even if it was sometimes very simple. In Querreque the waitress was completely useless and didn't make an effort to help us find the plant-based possibilities in the menu (whereas there were plenty of them, hopefully in a week in Mexico I learned enough spanish to understand most of the menu but it is part of the job for a waitress to help the customers if they need it)2/ We were very clear (in spanish!) about our veganism (sin carne, sin queso, sin crema, sin leche, sin huevos), we ordered mushrooms empanadas. Among the 4 empanadas, 3 were with mushrooms, 1 with meat. It is a big mistake and the staff barely apologize for it and just bring us another mushroom empanada (the mistake is so unprofessionnal, they could at least offer us a small discount but they didn't)3/ They don't tell you they only take cash (there is a writing information at the desk but only in spanish and not with "transparent" word so we were not able to understand it) : several other restaurants in Xilitla take cards and we just assumed according to their high prices that Querreque was doing the same. But they don't. It won't be very important if there was a way for international cards to get cash from a machine in Xilitla. It is not the case we needed to drive several miles to find an ATM which works with american cards (RED by HSBC) It was really late, we leave half of the bill and promise we will find a way to have cash the day after (which we did and we paid our debt of course, even if they really didn't deserve it! we lost an entire morning finding a solution for getting cash, maybe be more clear from the beginning about that specific point would have be better for everybody!) But the staff and the owner I had on the phone (on the phone? why i am not surprised that your staff is so bad?) didn't want to help us, they even make us stay with our 2 kids asleep (it was really late at some point) while my husband was trying every useless ATM in Xilitla4/ This restaurant is absolutely not kid-friendly. No high chair, no consideration for kids (no smile, no nice attention, nothing). Once again the worst experience for our kids who were so welcomed in every other place we went. Not there. They just try to have a lounge/hype atmosphere but the lack of professionalism make it a big fail.5/ Overall, high prices, bad service, all of this could be forgotten thanks to good food. But it wasn't the case, the food was not good either. Probably among the worst we had in Mexico, really not value for money.There are many other restaurant in Xilitla where you could eat and with a nice view. We tried another in front of our hotel, people were charming as usual in Mexico, food was great, prices were affordable. Don't lost your time and money in this tourist trap!