Table Reservation - Milano

Lambrusco, compianzione and before that chef salad read more Lambrusco, compianzione and before that chef salad

I think this restaurant is really cute...just because it looks so unassuming from the outside, and when you walk in, you 're totally surprised by how typically... read more I think this restaurant is really cute...just because it looks so unassuming from the outside, and when you walk in, you 're totally surprised by how typically Italian and uniquely decorated it is. The food is also very, very delicious. That 's why I like going there. Unfortunately, the service is getting worse every time. Hence this rating of 3/5. The last time I ate there with my aunt, we couldn 't be understood because both waitresses spoke little German. Before we ordered, a man at the other table wanted to order lasagna, and the waitress asked the man what lasagna was. Even the man was very shocked. She then said: The number, just the number. Then she came over and we wanted an Aperol and a bottle of Pellegrino to drink...unfortunately, she didn 't understand and thought Aperol was something to eat. So we had to spend a long time explaining to her what it was exactly and pointing at the menu. We were supposed to just say the number of what we wanted. My godmother and I were horrified. I think it 's important that people who are just learning German are well integrated and learn German, but I find it irresponsible that two waiters, both of whom don 't understand German or English, are entirely responsible for the situation and receive little support or assistance from the owner. This was especially noticeable because it was very unpleasant for the waiters. This also showed that the waiters weren 't well trained (which is even more important for people with little German skills who have to learn German and how to work in the restaurant industry). We found it shocking that the waiter in a typical Italian restaurant would ask the customer what lasagna is, or think that Aperol is something to eat, and also didn 't know what certain side dishes on pizzas meant. Especially since the second waiter couldn 't help much either because she herself understood little German or even English. I work in the restaurant industry myself and would like to point out that it 's important to have at least one waiter available to communicate and provide assistance. This way, the guest feels understood, and the service staff learns how to express themselves and enjoys serving guests. Training is key.