Pizza Hut - Worcester

Placed an order online order time minutes. I get that. It's crazy times. Just before order was due, the order disappears off the app. Ring up. minutes later they pick up and promptly hang up when I ask about my order. Ring...back. Another minutes to get told the order is on its way. Will be another hour so nearly hours after I ordered it. Cancel the order to be told they'll ring back in an hour or so to confirm it. I'm an emergency services worker. I've been up since this morning. I'm not waiting wither hour to get my refund with ask I wanted was a pizza and to go to bed. I'm tired and I'm hungry. Yes it's crazy times but there is no excuse for poor service, rudeness and inefficiency. Well done Pizza Hut you've lost a regular customer.

The booths are comfortable and the unlimited drinks machine is a bonus. Pizza’s are OK but the whole atmosphere and look of the restaurant is a bit plastic for me.

We had an excellent meal here, the salad was fresh and plentiful, the starters and the pizzas were really well cooked. Good value for courses, unlimited salad and drink for

Ordering two vegan pizzas for the collection, and shocking, the staff had not even harassed to cut one of the pizzas. we had planned to find a nice place in the free to eat the pizza, so obviously had no kind of cutting with us. Despite order...and pay for two regular pizzas we also became a regular and a small one. both pizzen should have a tomato sauce and violife cheese topping, but while you looked out as described, the untended pizza had a kind of inconspicuous looking and tasting cheese sauce. very disappointed and shocked by the bad food and service. we are from the city and came in worcester specifically to try the vegan pizzas here, and would never again order from them after this terrible experience. if they are a vegan living in the Worcester region, they give this place a miss!

Because of my lactose intolerance I can't eat regular cheese, and I had problems with the van website and the allergen, but when I called the phone, the most helpful woman who helped me became a lactose. free order also answered with the delivery cars restrictions and I cannot thank her enough! I'm sorry I don't remember her names because she was an excellent, amazing customer service employee who did everything she could to help. also a thank you to the chefs who came up with a solution for my problem!