Dunkin' - Wooster

Coffee, Donuts, Coffee & Tea

Dunkin'

★ 2.9 / 5 (1789 reviews)

Dunkin' Donuts, a beloved chain for many, faces significant challenges at one particular location. Multiple patrons reported poor customer service, including rude employees and inefficient staff, leading to excessively long wait times. Despite a few positive notes on coffee quality, the overall atmosphere was marred by chaotic operations and unresponsive staff. Complaints about being unable to order hot food and unfulfilled drink orders compounded the frustration. While the brand typically offers affordability and quality, this outlet unfortunately leaves much to be desired, prompting some customers to vow never to return.

Last update: 17.01.2026 from: Ashley

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★ 2.9 / 5 from 1789 reviews

Was Garrison Mante at Dunkin' a mag?
I want to express my gratitude to Wooster for their generous support. We received excellent service today and the staff were extremely polite and gracious as we visited on Thanksgiving Eve. My group and I truly appreciate your hospitality and look forward to returning soon! View all feedback.

What JAMES STEPHENS dislikes about Dunkin':
I usually enjoy Dunkin', but this location was disappointing. The customer service was poor. When I tried to order four dozen donuts, they told me I needed to order at least 24 hours ahead. On top of that, my drink was cold, and the drive-thru employee, Megan, was very rude. View all feedback.

ericka

22.01.2024

★ ★ ★ ★ ★

The manager was fantastic and extremely attentive. She had everything prepared and ready as soon as I arrived. Great work!

Garrison

17.09.2022

★ ★ ★ ★ ★

I love dünkin and it is brand! but my experience today was not so pleasant. I stand here and enjoy my coffee, which was made with relatiw good operating speed, but it was only because of two employees. the rest of them just stood around and laughed for a solid 20 minutes while I waited for my coffee and then enjoyed my delicious icy mocha latte. I'm not sure why all these young kids are standing around and collecting money from the owners, but I'd crash my foot down. not the first time I'm here and have seen this. funny as it is the same brown/blond hairy girls do running gear thru and do everything. get it together.

Bianka

17.09.2022

★ ★ ★ ★ ★

Had iced coffee and it was definitely delicious! very courteous service and I will definitely be going back again next week!!!

Ashley

22.01.2024

★ ★ ★ ★ ★

Horrible experience!! Waited 20+ minutes in line only to be told the sandwich maker/oven is too far behind so we 're not serving hot food now . Too far behind so you 're just not going to serve us? So much for breakfast. Not to mention they were extremelyrude and condescending when asking questions. I will never go back to this location and never recommend it!

22.01.2024

★ ★ ★ ★ ★

The service at this restaurant can be inconsistent. Some days the staff are friendly and attentive, while other days they are rude and make mistakes with orders. Today, the drive-through attendants seemed exhausted and only spoke to me to give me the total amount for my order.

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