Rockwell - Woodford Green

Overall nice service but some dish were not what was stated and expected.

I went here for my birthday and I honestly wish I hadn't. From walking in, no one gave us service to take us to our table : the doorman from outside came in to find us our table even though there were 2 women at the front looking after one man, clearly seeing we were standing there. Our drinks came fine and the house white wine was actually really lovely. We ordered our food; my friend found hair in her chips and my other friend ordered a steak medium well and it came back medium rare, that is a huge difference. By this time our sides hadn't arrived either. They sent their meals back which meant we all ate at different times, I am a type 1 diabetic and took my insulin accordingly to my meal, it arrived but because I was so fixated on ensuring my friends' meals were ok I didn't realise that my Chicken Milanese was so rock solid, I had to then ask for a steak knife. More commotion happened because we'd now finished our drinks and wanted something for our meals and so my friend went to the bar to ask for some service as there was no staff around. By this time, I was upset that I couldn't eat let alone drink and had taken my insulin. We asked for the manager, who was so rude.He did not allow us to speak and kept getting defensive, to the point where my friends swore (in conversation, not at him) by which he took as we were swearing at him...he then said we were looking for a free meal. At which point I got really angry because I was not using my diabetes in vain to get a free meal if I didn't eat in time I would need an ambulance. I took out my insulin pen to prove it which I didn't need to. We asked for the bill, we asked him to bring it which he didn't. His waiter who was so lovely and listened to us brought us the bill with everything except my meal. We asked for it to be changed as we did not agree. They took my meal, wine and sides out. But we did not need this attitude or bad service. It was not even busy that night. Absolutely horrible experience.

Very cozy place, great cocktails, couple of vegan options in a menu. Good location and atmosphere at all.

Lovely location, great cocktails and tasty food. But what made our evening special and this place standout was the service provided by the staff in particular Elena who couldn’t do enough to ensure everything was to our liking!

Absolutely stunning food and lovely staff. I love an afternoon tea, and this was a lovely spin to it. I went with my sister for my birthday meal and we had a lovely time.