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Contribute Feedback What Henrie Cline likes about Hilton Woodcliff Lake:
i stayed here recently and had the pleasure of meeting Amanda !! she was very pleasant and helped me out with the biggest smile !! the room was even more spectacular!! 10/10 recommend this location it was the best stay from start to finish i’ve had with this chain in a very long time!!!Rooms: 5/5 View all feedback.
What J Ll doesn't like about Hilton Woodcliff Lake:
The hallways smell like every type of DISGUSTING smell you can imagine. I 'm literally living out of hotels and this is HANDS DOWN the worst smelling place there is. The lobby is ok and right after the elevators but after......breathe out your mouth! Also if you get a standard room no microwave and no fridge. Stay somewhere else, this place is disguised as good but once you get a room, make sure to breath out your mo... View all feedback.
I recently stayed at this restaurant and had the pleasure of meeting Amanda! She was incredibly friendly and assisted me with a big smile. The room was even more amazing! I highly recommend this location—it's been the best experience I've had with this chain in a long time, from start to finish! Rooms: 5/5
The hallways have an unpleasant smell that you wouldn't want to encounter. After spending a lot of time in hotels, I can confidently say this is the worst-smelling place I've experienced. While the lobby is decent, the area beyond the elevators is quite off-putting—it's best to breathe through your mouth! Additionally, if you book a standard room, be aware that it doesn't come with a microwave or fridge. I would recommend finding another hotel; this place may seem appealing at first, but once you're in the room, you'll understand. On a positive note, the rooms themselves are clean.
I'm currently staying in a room next to a noisy family, and I called the front desk to report the issue. I spoke with Christopher C, who was dismissive and seemed unconcerned. He claimed he sent security, but as far as I know, no one came to my door. He refused to involve the manager and told me that I would have to call the police myself. The arrogant and indifferent customer service was, unfortunately, the worst aspect of my experience. I'm sending this message at 2:22 AM because I still can’t sleep, and I will be requesting a full refund.
Update on 9/2: Management has since reached out and mentioned that they are working on making improvements. I have adjusted my rating to 3 stars, as there is room for improvement in communication, but they are making an effort to fulfill their promises. Rooms: Unsatisfactory Safety: Lacking
The pillows were shedding cotton everywhere, and the rooms could use some updates. However, compared to other places, the atmosphere was very peaceful and relaxed. Overall, it was a pleasant experience and a great place to stay. Plus, there’s plenty of parking available. Rooms: Could definitely use some updating!
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