Sarku Japan - Woodbridge

I ordered Shrimp and Steak,Vegetable and Fried Rice. They Charge xtra .50 cents for the Fried Rice . I did not see fried rice so I asked them where’s the fried rice the server pointed to a brown rice . Since she charge me xtra I was expecting Fried rice not colored brown rice With nothing in it. They ripping people off charging .50 xtra for some brown rice. Never again I come back to this place.

The fried rice is not fried rice since it has no vegetables or egg in it its just white rice with soy sauce. The chicken teriyaki and noodles are good. Having other people from other restaurants yell their order over the long line of customers is very unprofessional as well. Sarku Japan needs to come and check this Sarku Japan in Woodbridge and make it be authentic Japanese cuisine and a lesson of customer service.

Made a purchase, I was not happy with the purchase as the food appeared to be sitting all day. Spoke with a manager, she was nasty and didn't want to assist or provide the info for the next line supervisor. I reached out to the customer service and filed a complaint with mall managment/security. They provided info and as of yet, no response from the upper managment. I will never purchase or recommend this establishment to anyone!!

Ordered for my mom’s birthday dinner, and they completely forgot two whole orders of sushi, forgot the yum yum sauce, and provided no soy sauce. The food they DID deliver was bland. When I tried to call (several times) they did not answer, and they have no voicemail box set up. Would not recommend.

Yesterday I bought for lunch this plate, but honestly I couldn’t eat more very disappointed. Horrible food I do not recommend this place. Expensive and disgusting. I had to bought different food which was so much better?? don’t waste your time and money ?